Whether you are seeking incremental productivity gains or pursuing digital transformation, training is critical. Unfortunately, many organizations treat training as an afterthought, relying too heavily on self-direction and theory with few opportunities for practical application.
Because experts often forget what it is like to be a beginner, IT has earned a reputation for assuming all new technologies are intuitive and easy to learn. That assumption lurks behind many IT training failures. After all, for business users undergoing radical changes to business processes, proper training can make or break a new installation.
Following are eight of the most common mistakes IT organizations make when it comes to training, whether it is with a specific technology or professional development in general. Consider this an informal training session on how to get training right.