“Resilience is the ability to recover well from setbacks, adapt well to change, and keep going in the face of adversity.” – Harvard Business Review
In the context of IT, resilience is often tested by a variety of factors: natural disasters, cyber-attacks, human error, talent retention issues, unexpected service demands and even technology itself.
Should any of these happen and cause unplanned downtime, your business reputation and your profit may take a hit. As a business leader, you likely plan for any of these instances of unexpected downtime through a business continuity or disaster recovery plan, network redundancy, and cross-trained staff.
However, there is one more factor that is potentially far more crippling to any business than any of these challenges. It’s not one we can peek around the corner and assuredly predict, nor do we want to look back and say, “could’ve, would’ve, should’ve.” And that factor is market disruption.