NWN and Carousel Industries are combining to form a $1 billion “powerhouse” in cloud communications and infrastructure services.
NWN, a cloud communications service provider (CCSP), didn’t say how much it’s paying for Carousel.
The acquisition comes on the heels of a record two years for NWN. That includes significant adoption of its solution portfolio and 20% acceleration in revenue growth from the prior year.
With the acquisition of Carousel, NWN says it’s doubling down on its solutions for cloud communications, engagement, networking, devices, security and infrastructure for the work-from-anywhere environment.
Carousel serves more than 5,000 customers nationwide. Like NWN, the company has technology expertise across unified communications and collaboration (UCC), secure infrastructure, data centers, networking and cloud solutions.
“Our intent is to build a national powerhouse brand that will transform expectations for today’s work-from-anywhere environment,” he said. “Business communications are essential to productivity and collaboration. There is a tremendous need for service providers to help deliver better employee and customer experiences across commercial and public sector markets. The combined entity will give us unparalleled reach and resources to meet customer demand.”
Jeff Gardner is Carousel‘s founder and CEO. He said the acquisition represents an “incredible” opportunity for his company’s employees, customers and partners.
“We share an innate passion for propelling our customers’ journey to the cloud — driving adoption with speed and scale, providing ROI, and enriching their transformation journey,” he said. “As much as 70% of our customer base is demanding integrated cloud services now. And this partnership will advance our ability to meet and exceed their needs from day one.”
According to Gartner, global spending for IT services, communications services and devices will reach more than $3.3 trillion in 2021. To meet this need and support the new pandemic-prompted workstyle, organizations are increasingly engaging with CCSPs to integrate and manage all technologies to maintain connectivity, and enhance the employee and customer experience securely, NWN said.
Blending customer advisory, customer support, and customer experience, Carousel’s supercharged Customer Success Obsessed mission goes beyond any one IT function. Rather, it’s a mindset, a mantra, and a company-wide drive to bring extreme technology value to Carousel customers—so they can bring value to theirs.
With deep expertise across a vast portfolio of technologies, including security, unified communications and collaboration, data center, networking, managed services, and cloud solutions, Carousel can design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures customers achieve agility and use technologies in the way most effective for their business.
A legion of 1,300, the Carousel team has been committed to the art of customer success for its more than 6,000 highly satisfied customers since 1992. The company has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider—including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally—with three Network Operations Centers.