The combination of NWN and Carousel will create a company with an estimated $1 billion of revenue in 2021, the company said. With the acquisition of Carousel, NWN is doubling down on its solutions for cloud communications, engagement, networking, devices, security and infrastructure built for the work-from-anywhere environment, according to the company.
Founded in 1992, Carousel has more than 5,000 customers in the United States and employs more than 1,000 people across the country. The company’s expertise includes unified communications and collaboration, secure infrastructure, data centers, networking and cloud solutions.
NWN’s Growth Plans
NWN is backed by New State Capital Partners, which has experience investing in the business services, industrials, consumer, and healthcare industries.
NWN will continue to pursue an “aggressive organic and inorganic growth strategy,” according to David Blechman, founder and senior principal of New State.
NWN Acquires Carousel: “Unparalleled Reach”
Jim Sullivan, CEO, NWN Corporation
Jeff Gardner, founder and CEO, Carousel Industries
Jim Sullivan, CEO of NWN, commented on the deal:
“Our intent is to build a national powerhouse brand that will transform expectations for today’s work-from-anywhere environment. Business communications are essential to productivity and collaboration. There is a tremendous need for service providers to help deliver better employee and customer experiences across commercial and public sector markets. The combined entity will give us unparalleled reach and resources to meet customer demand.”
Jeff Gardner, founder and CEO of Carousel Industries, added:
“This acquisition represents an incredible opportunity for Carousel employees, customers, and partners alike. We share an innate passion for propelling our customers’ journey to the cloud – driving adoption with speed and scale, providing ROI, and enriching their transformation journey. As much as 70% of our customer base is demanding integrated cloud services now, and this partnership will advance our ability to meet and exceed their needs from day one.”
Jim Marsh, CRO of Carousel Industries, said:
“This chapter represents such an exciting moment in our journey; a meeting of two organizations that have a rich history of valuing clients and putting them first. Our success is a result of operating from a ‘customer success obsessed’ vantage point, and now we will continue to propel our clients forward with the same mindset, but with greater scale and deeper resources. This acquisition is a great testament to years of diligent work and thoughtful execution from the Carousel family. We are very proud to enter this next chapter together.”
Blending customer advisory, customer support, and customer experience, Carousel’s supercharged Customer Success Obsessed mission goes beyond any one IT function. Rather, it’s a mindset, a mantra, and a company-wide drive to bring extreme technology value to Carousel customers—so they can bring value to theirs.
With deep expertise across a vast portfolio of technologies, including security, unified communications and collaboration, data center, networking, managed services, and cloud solutions, Carousel can design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures customers achieve agility and use technologies in the way most effective for their business.
A legion of 1,300, the Carousel team has been committed to the art of customer success for its more than 6,000 highly satisfied customers since 1992. The company has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider—including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally—with three Network Operations Centers.