EXETER, RI, February 6, 2017 — Carousel Industries, a leader in communication and network technologies, professional and managed services, and cloud solutions, has received the 2016 Value Added Reseller (VAR) of the Year Award from inContact, Inc., a NICE company (NASDAQ: NICE). inContact is a leading provider of cloud contact center software and workforce optimization tools. The award was presented to Carousel at the 2017 inContact sales kickoff meeting in Houston.
“Carousel Industries was both an early adopter and provider of innovative cloud-based solutions that our clients are implementing as the foundation of their customer care initiatives,” said Brett Theisen, Senior Vice President of Global Channels, inContact. “Their consultative approach, 360-degree view of the market and commitment to delivering highly differentiated, cloud-focused solutions have led directly to major new enterprise engagements with leading brands in several key vertical markets for inContact. We congratulate Carousel on this prestigious award and we look forward to expanding our valued partnership in 2017.”
“Carousel continues to garner widespread industry recognition and accolades. To be honored as the recipient of the first VAR of the Year award from inContact underscores our commitment to ensuring successful business outcomes for our partners and clients,” said Rick Houlihan, VP of Cloud Solutions, Carousel Industries. “During the past year, this partnership has flourished as we collaborate with inContact to help our joint enterprise clients create highly personalized, engaging, and effective contact center experiences.”
About inContact, a NICE company
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.