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About inContact

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

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Solutions

Cloud Contact Center Platform

Our cloud contact center software helps contact centers increase market share and profitability.

Workforce Optimization

In today's highly competitive market, providing exceptional customer service is critical to an organization's success.

Interactive Voice Response (IVR)

Our cloud IVR system reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent.

Automatic Call Distribution (ACD)

Our skills-based automatic call distribution (ACD) software quickly matches callers in your queue to the agents who can best help them. That means efficient call resolution, happy customers and money saved for your multi-channel call center.

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Why Carousel

Carousel has a definitive vision and history of execution in the technology solution space. Combining that vision with inContact’s expertise in building agile, scalable and secure customer experience solutions in the cloud creates a unique partnership. Our ability to jointly address the Contact Center space needs for mid-market and enterprise customers is unparalleled.

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