Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.

With more than 37 years focused on 9-1-1, Intrado is a trusted and leading E9-1-1 provider.

With customers located across all 50 states and Canada and nearly 1000 employees dedicated to 911, Intrado is a trusted and leading E911 provider.

Our products and services allow your customers to meet E911 regulations, keep costs in check and simplify E911 management. The result: users can reliably connect to 911 emergency assistance – from headquarters, branch offices or off-site locations, and from any device. Intrado’s highly trained and experienced team provides ongoing E911 project support for all client accounts, from pre-sales through to deployment and on-going management.

Certified with today’s leading UC platforms, our solutions support Cisco Unified Communications Manager, Microsoft Skype for Business, Avaya Aura, and more.

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Key Offerings
  • Emergency Routing Service (ERS)
    A hosted E9-1-1 call routing service, ERS delivers 9-1-1 calls and caller-location information to Public Safety Answering Points (PSAPs) across the US and Canada. The carrier-grade network provides enterprises with the resiliency and reliability needed for 9-1-1. View the Emergency Routing Service Fact Sheet to learn more.
  • Emergency Gateway (EGW)
    Available as a hardware or virtual appliance, EGW provides organizations with the most advanced E9-1-1 management functionality available today. Key capabilities include automatic IP phone location tracking, simplified location management for off-site users (in conjunction with ERS), a comprehensive suite of security notification tools, and the ability to support complex, multi-vendor environments. View the Emergency Gateway Fact Sheet to learn more.
  • Location Manager
  • Intrado’s new Location Manager, deployed as a module of Intrado’s Emergency Routing Service, allows organizations to keep track of mobile softphone users, regardless of whether they are on – or off – site, and get the emergency calls to the right location for emergency assistance dispatching. Hosted in the cloud, Location Manager eliminates the need to purchase and deploy on-site equipment. View the Location Manager Product Brief to learn more.