Nectar’s solutions enable IT and operation organizations to proactively ensure an optimized end-user experience while maximizing the investment in their communications environment.

Nectar’s Unified Communications Management Platform has revolutionized the way in which enterprise businesses and service providers manage their voice, video and web collaboration applications, systems and networks. Nectar’s UCMP is comprised of four integrated components that together deliver exceptional application, network and endpoint health and performance management across the monitoring, reporting and diagnostics functions. Unique in its vendor-agnostic approach, UCMP creates a complete, centralized, multi-vendor UC environment. Serving Avaya, Skype for Business, and Cisco UC environments. Evolution, Nectar’s innovative QoS software integrated with Cisco’s DNA Center erases the need for manual intervention by automating the initiation of a QoS change.

Providing monitoring and diagnostics for millions of enterprise endpoints to over 2,100 enterprises in over 86 countries—including some of the largest global banking, search engine, service provider, healthcare, and manufacturing organizations in the world, Nectar believes that conversation is the foundation of every business.

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Key Offerings
  • Unified Communications Management Platform (UCMP) –Nectar’s flagship offering, the Unified Communications Management Platform (UCMP), improves visibility and service delivery across integrated voice, video, and data application solutions by providing unique and critical performance management information. UCMP is comprised of four modules.
    • UC Foundation – Nectar’s UC Foundation (UCF) module helps service providers monitor and optimize the application domain of an enterprise’s UC deployment. UCF is the fundamental layer of the Nectar UCMP framework, providing centralized operations dashboards & alerting capabilities for comprehensive, active health and performance monitoring and analytics.
    • UC Diagnostics – UCD provides real-time visibility into the overall quality of the user experience by unobtrusively monitoring content, session, and network topology data. While UCF offers services providers manufacturer-provided quality statistics,
      • UCD utilizes probe-based analyzer technology to fill in manufacturer blind spots, thereby creating true real-time, complete call diagnostics for every session, regardless of platform or client type. UCD collects comprehensive data from the actual UC conversations relating to packet loss, jitter, delay, echo, MOS, and other key metrics.
      • This visibility offers service providers IP network issue correlation and comprehensive insight for fast resolution, a lower total cost of ownership, and a superior user experience. Without the use of network probes, support staff cannot track real time voice quality, segment the conversation, diagnose issues across multiple platforms, or correlate SIP signaling.
    • Perspective – Perspective is a synthetic traffic generation engine that supports network health by delivering network assessment, voice quality troubleshooting, and real-time problem identification – so you can monitor anticipated end-to-end voice sessions over IP easily and efficiently.The Perspective module has everything you need to maintain a centralized view of real-time and historical measurements; centrally administer synthetic transaction sessions; and provide alarms and alerts based on customizable performance thresholds. Further, Perspective provides Quality of Service (QoS) monitoring across enterprise and carrier segments – allowing enterprises to maintain a consistent quality level based on your corporate QoS.
    • Advanced Analytics – Reporting is a key component of any service provider offer because it articulates to the enterprise client the value the service provider is delivering. The Nectar Advanced Analytics module is a comprehensive reporting tool that provides advanced business intelligence and analytics. The Advanced Analytics platform offers flexible dashboards and scheduled reports that can help service providers and enterprise clients troubleshoot systemic user issues and report on overall usage and adoption, bad call pattern analytics, and conference call usage.  It operates across multiple platform databases and correlates with other data points – such as SBCs, Gateways and WiFi for Skype for Business, Avaya, and Cisco – to provide robust trending and analysis, as well as performance reports during the pre-assessment phase.
  • Evolution – Nectar Evolution is a cross-platform, UC-aware solution that utilizes Nectar’s dynamic, rules-based policy engine in conjunction with Cisco’s DNA Center, to deliver unified QoS automation and verification across a Cisco wired or wireless infrastructure.