RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.

The company offers communication management solutions for premise, hybrid and cloud environments that empower enterprises to prevent system hacks, curb misuse and abuse, remove bottlenecks, improve customer experience, reconcile expenses and increase productivity.

Our flagship application, Shadow CMS All-In-One Analytics can be deployed in the enterprise or in the cloud. The solution has been independently tested and verified to work with most major manufacturers including Avaya, Cisco and RingCentral. Shadow CMS All-In-One is a staple requirement for most enterprises that need to understand the way their business is operating and how efficiently they are collaborating with partners and customers. In any typical environment, employees spend over two thirds of their time connecting and collaborating. However, nearly 15% of employee work time is lost due to inefficient communication. RSI offers actionable business intelligence that empowers decision makers to accelerate their digital transformation, improve collaboration, reduce lost time and more efficiently get things done!


Key Offerings
  • Highlight detrimental quality of service, allowing for network adjustments that can result in more efficient communications and lower network infrastructure costs.
  • Improve customer experience through rigid analysis of call flows from cradle-to-grave and eliminating bottlenecks.
  • Curb misuse and abuse by helping to lower costs and reduce erroneous or fraudulent call activity.
  • Accelerate your digital transformation by examining collaboration and huddle spaces and highlighting adoption trends, project progression and participant activity
  • Reconcile telecom expenses by enabling administrators to leverage tariff plan negotiations and discover billing errors that may result in cost savings.
  • Monitor agents in real-time by enabling administrators to highlight bottlenecks and overflows as well as track response times, which can result in a more dynamic and effective communication ecosystem.
  • Meet compliance standards by archiving and storing communication data for forensic analysis or litigation discovery.
  • Ask us about:
    Call Accounting
    Call Center Reporting
    Real Time Dashboards
    Emergency Notification
    Collaboration Spaces Analytics
    CRM/AI/Bot Integrations
    Cradle-To-Grave Analysis
    eDiscovery Compliance
    MS Office 365 Metrics
    Professional Services