Overview

Starfish Associates is a leading provider of telecom software solutions that enables enterprises to streamline and optimize their telecom business processes.

Powered by our core technology platform, Starfish offers solutions for automation, self service and monitoring & optimization. Our solution portfolio supports multi-vendor Unified Communications and Contact Center platforms including Avaya, Cisco and Microsoft. Starfish solutions are also tightly integrated with ServiceNow to automate telecom management workflows. Starfish solutions are deployed globally in large enterprises and Fortune 500 companies to help our customers improve operational efficiencies, enhance employee productivity and reduce operating expenses.

Areas of Specialization:

  • Automation– Automates telecom tasks/service orders to streamline workflow & business processes.
  • Self-Service – Empowers end users and delegated administrators to perform authorized changes to telephony resources.
  • Monitoring & Optimization – Enables proactive monitoring & optimization of telephony resources to improve business operations.

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