Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.

About Swampfox

Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a global client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX Platform and highly awarded Enterprise Applications we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments.

Next Generation Digital Chat

Swampfox Digital is a digital chat tool that captures the intent of chat messages, and seamlessly executes the next step in the interaction.

Proactive Engagement

Proactively engage your inbound contacts with the most relevant, personalized, and actionable options through our Intelligent Greeting.

Natural Language for Elevated UX

Intelligent Virtual Assistant translates the spoken word to understand call intent, and seamlessly executes the next step in the interaction.

Delivering Customers to the Ideal Agents

Our Dynamic Route Manager (DRM) engine orchestrates customer routing across channel to deliver the customer to the ideal agent resource.

Desktop Applications & Call Control Manager

Swampfox Agent Desktop (SFAD) provides an intelligent “single pane of glass” to help manage the contact center customer journey.

Intelligent Callback

Our Intelligent Callback application, First In Line immediately and dramatically improves call management and customer satisfaction.

Integrated Surveys for Contact Centers

With our Voice of Experience (VoX) application, you can quickly and easily tap into your customers feelings, with this modern survey tool.

Proactive & Engaging Customer Communications

Proactively communicate and engage with your customers through the feature rich Swampfox Outbound Campaign Manager (OCM).

Resources

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Company Overview

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