A contact center is an important part of the business. In many cases, customers’ impressions of a business are formed solely based on their interaction with its agents. As a total solution provider, TASKE is committed to providing contact center and other business managers with the information they need to make managing easier.
TASKE solutions provide an economical way to monitor real-time ACD activity and provide historical reports for the contact center. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs. TASKE solutions are currently available for the Avaya Aura Communication Manager, Cisco Unified Communications Contact Center Express, Toshiba Strata and IPedge series telephone systems.