Overview

Twilio is the world’s leading Customer Engagement Platform to build intelligent customer experiences, at scale. Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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Key Offerings

Twilio Flex 

Twilio Flex is a programmable contact center platform to build customer engagement applications that fit your business, rather than the other way around. Twilio Flex represents a new approach to enterprise cloud software. Eliminating the decision around buy vs. build, the Twilio model of the application platform allows web developers to build, deploy, and test contact center solutions without having to start from scratch. Specifically, the Twilio Flex platform is comprised of:

  • Twilio APIs and visual workflow builders to control channels, routing, and integrations
  • Conversational AI platform to design, build and iterate IVRs and chat bots that enable contextual handoff of self service interactions to live agents
  • React SDKs to extend and customize Agent, Supervisor, and Administrator UIs
  • Dashboards and reports for metrics, monitoring and quality assessments
  • A fault-tolerant voice and messaging network with phone numbers in over 100 countries

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