With more than 37 years focused on 9-1-1, West is a trusted and leading E9-1-1 provider.

With customers located across all 50 states and Canada and more than 1000 employees dedicated to 9-1-1, our solutions help organizations protect their most important resource: people.

Our products and services allow your customers to meet E9-1-1 regulations, keep costs in check and simplify E9-1-1 management. The result: users can reliably connect to 9-1-1 emergency assistance – from headquarters, branch offices or off-site locations, and from any device. West’s highly trained and experienced team provides ongoing E9-1-1 project support for all client accounts, from pre-sales through to deployment and on-going management.

Certified with today’s leading UC platforms, our solutions support Cisco Unified Communications Manager, Microsoft Skype for Business, Avaya Aura, and more.

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Key Offerings
  • Emergency Routing Service (ERS)
    A hosted E9-1-1 call routing service, ERS delivers 9-1-1 calls and caller-location information to Public Safety Answering Points (PSAPs) across the US and Canada. The carrier-grade network provides enterprises with the resiliency and reliability needed for 9-1-1. View the Emergency Routing Service Fact Sheet to learn more.
  • Emergency Gateway (EGW)
    Available as a hardware or virtual appliance, EGW provides organizations with the most advanced E9-1-1 management functionality available today. Key capabilities include automatic IP phone location tracking, simplified location management for off-site users (in conjunction with ERS), a comprehensive suite of security notification tools, and the ability to support complex, multi-vendor environments. View the Emergency Gateway Fact Sheet to learn more.
  • PSAP Link
    An easy-to- use service for call centers, PSAP Link allows agents to automatically transfer member emergency calls and real-time location information to the appropriate PSAP in crisis situations. View the PSAP Link Fact Sheet to learn more.