OVERVIEW

With more than 37 years focused on 9-1-1, West is a trusted and leading E9-1-1 provider.

With customers located across all 50 states and Canada and nearly 1000 employees dedicated to 911, West is a trusted and leading E911 provider.

Our products and services allow your customers to meet E911 regulations, keep costs in check and simplify E911 management. The result: users can reliably connect to 911 emergency assistance – from headquarters, branch offices or off-site locations, and from any device. West’s highly trained and experienced team provides ongoing E911 project support for all client accounts, from pre-sales through to deployment and on-going management.

Certified with today’s leading UC platforms, our solutions support Cisco Unified Communications Manager, Microsoft Skype for Business, Avaya Aura, and more.

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Key Offerings
  • Emergency Routing Service (ERS)
    A hosted E9-1-1 call routing service, ERS delivers 9-1-1 calls and caller-location information to Public Safety Answering Points (PSAPs) across the US and Canada. The carrier-grade network provides enterprises with the resiliency and reliability needed for 9-1-1. View the Emergency Routing Service Fact Sheet to learn more.
  • Emergency Gateway (EGW)
    Available as a hardware or virtual appliance, EGW provides organizations with the most advanced E9-1-1 management functionality available today. Key capabilities include automatic IP phone location tracking, simplified location management for off-site users (in conjunction with ERS), a comprehensive suite of security notification tools, and the ability to support complex, multi-vendor environments. View the Emergency Gateway Fact Sheet to learn more.
  • Location Manager
  • West’s new Location Manager, deployed as a module of West’s Emergency Routing Service, allows organizations to keep track of mobile softphone users, regardless of whether they are on – or off – site, and get the emergency calls to the right location for emergency assistance dispatching. Hosted in the cloud, Location Manager eliminates the need to purchase and deploy on-site equipment. View the Location Manager Product Brief to learn more.