Address COVID-19 Challenges with Chat Bots

The capabilities made available via public cloud APIs from Google, Amazon, IBM, and Azure along with Communication Platform as a Service (CPaaS) offers have changed the way we think about deploying self-service conversational IVRs. Both small and large organizations can benefit from faster deployments, lower costs, and greater features that are purchased on a consumption basis.  A CPaaS/public cloud IVR allows a decoupling from underlying infrastructure. This offers great flexibility in integration with existing cloud and on-premises platforms while also being positioned to transition to 100% cloud-based solutions in the future.

In this webinar, we’ll discuss the business benefits and strategies for IVR modernization such as:

• Public cloud APIs for text-to-speech, speech-to-text, and sentiment analysis
• Integration of bot frameworks such as Google Dialogflow, Amazon Lex, and IBM Watson
• Moving to serverless architectures using cloud functions
• Developing a business case for modernization