Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.

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Carousel + Nice InContact cordially invites you to join us for a “ Business Continuity in the Contact Center + Pizza = A Winning Combination” webinar with a customized pizza of your choice event on Wednesday, July 8 at noon ET.

Contact centers continue to struggle with the effects of COVID-19. And as the crisis continues and economic uncertainty intensifies, so to do the challenges of operating a remote contact center. Critical issues such as business continuity, service excellence and financial stability demand new processes, procedures and strategies.

We invite you to learn firsthand how contact leaders are experiencing success during this time by moving contact center agents to the cloud. Find out how you can ensure success in a remote business model by:

  • Restoring agent productivity
  • Delivering customer satisfaction
  • Cutting costs responsibly