Creating a Successful End User Adoption Strategy

Maximizing technology solution value requires an alignment between strategic business outcomes and product user adoption. Customer Success can be the accelerator to achieving a positive return on investment (ROI) and realizing tangible results.

In this session, we’ll show an end-to-end continuous methodology to deliver on value realization, with actions to drive usage to targeted levels.

Join us to learn more about:

• Mapping outcomes to objectives, goals, strategies, and requirements
• Why user adoption is hard, and how to overcome barriers
• Adoption strategies, campaigns, and change management
• What adoption means for the organization vs. end users
• KPOs / KPIs – key value metrics to track, measure performance, and share with executives