THE CHALLENGE

Remove taxpayer frustration caused by long wait times, decrease personnel costs

Santa Rosa County is in the gulf of Florida and has a population of roughly 170,000 people. There are three locations across the county with departments like housing, education, administration, and more.

In a desire to better serve taxpayers, Santa Rosa County Tax Collector’s IT team partnered with Carousel to install and deploy Polycom kiosks—ultimately delivering better service, while reducing personnel expenses.

“Giving that personal touch removes the cold, technical aspect of customer assistance, and provides more clear support to whatever help the taxpayer may need. The intent is to more efficiently use the talent and time we currently have and better serve taxpayers—more quickly and more easily.”

Bryan Hathaway
Director of technology and public information, Santa Rosa County Tax Collector