Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.

The majority of our customers lean on us to consider and plan for:

  • Implications of a remote workforce on the security of your organization
  • Enabling remote workers with the latest technology to support productivity and efficiency
  • How to get the most out of your current collaboration toolset
  • The impact of XaaS offers on organizations and how to best adopt them
  • Recalibrating your current tech stack to address new challenges
  • Business Continuity and Disaster Recovery with a cloud approach
  • Building and leveraging a Zero Trust Architecture to contain and mitigate risks
  • AI, Bots, and Analytics and the value these technologies can bring to an organization
  • Changing how you consume critical technology

As educational institutions consider distanced learning scenarios, many are chatting with us about:

  • Implementing distance learning programs and building IT capacity to support such programs
  • Offering interactive and collaborative experiences to end users
  • How to support increased demand on your network
  • Strengthening your security posture in response to an advancing threat landscape
  • Enabling collaboration between students and teachers at multiple sites with video solutions

As Telemedicine usage has surged alongside a climbing volume of patients, many of our healthcare clients wish to discuss:

  • Work at Home/Cloud-Based Agents: Expand the staff available to respond to patient requests
  • ChatBots:Reduction in calls that can be automated and avoid bandwidth strain
  • Call-back Assist: Reduce hang-ups and flatten agent pool capacities
  • Telemedicine:Provide real-time experts to help reduce walk-in traffic
  • Automated Q&A Hotline: Offload call volumes from remote call center agents
  • Video Conference: Engage, communicate, and collaborate with team members and patients through video