The Carousel Newsletter is a monthly resource for industry news, trends and the latest offerings from Carousel Industries and our Technology Partners.
This month’s focus is on Emerging Technologies.

Cisco Spark and Webex Platform Convergence: More than a Rebrand

At Cisco’s Collaboration Summit in Phoenix, Cisco made a series of significant announcements regarding the convergence of the Cisco Webex and Spark platforms. This included a new Webex Meetings application, a new Webex Teams application, the new Webex Assistant and the new Webex Share hardware device. Read and watch more about the announcement here.

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Contributor: Cisco

Are Endpoints Integrated Into Your Network Security Strategy?

Most organizations, while trying to accommodate a mobile workforce and customer base, treat endpoint devices separately from the rest of the network, with network security beginning where an endpoint device touches the network. To adapt, organizations need an effective strategy that ties endpoint devices into the larger network security framework.

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Contributor: Fortinet

Team Collaboration Analytics: Its Not Just Call Accounting Anymore

Communication has rapidly evolved from desk-tied audio connection to participants huddling in virtual groups or teams empowered through voice, video, and chat. Traditional call accounting systems largely focus on premise based PBX systems with a central focus on voice traffic activity. The evolution of team collaboration requires more sophisticated analysis of various communication channels and participant behavior. Team collaboration analytics is needed to make sure selected tools are being adopted, reduce decision times and improve collaboration.

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Contributor: RSI

NEW Veeam Backup for Microsoft Office 365 1.5

Get total access, control and protection of your Office 365 data! Microsoft provides a wide array of powerful services within Office 365 – but a comprehensive backup of your Office 365 data is not one of them. Veeam Backup for Microsoft Office 365 eliminates the risk of losing access and control over your Office 365 data – so that your data is always hyper-available and protected.

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Contributor: Veeam

New Research Report by Wainhouse Research, compliments of Nectar Services Corp.

The end-user experience is the most important aspect of Unified Communications. When this experience is difficult or perceived value is low, adoption can be a challenge. Download UC Performance Management Solutions – Accelerating UC Adoption & Deployment eBook.

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Contributor: Nectar

Leverage Screen Real Estate for Added Productivity

Your application calls for substantial screen real estate to achieve maximum productivity. However, multiple monitor configurations can be cumbersome to set up, manage and use. Is there a large screen solution that can add ease and efficiency along with enhanced productivity?

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Contributor: ViewSonic

The Integrated Collaborative Contact Center

RingCentral Contact Center™ integrates with RingCentral Glip®, a team messaging solution, and the new RingCentral Pulse™ enables agents to communicate and collaborate across their organizations in real time to resolve customer issues efficiently.

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Contributor: RingCentral

Teams Direct Routing — Cloud PSTN Simplified

About a month and a half ago, we learned of Microsoft’s announcement of the Direct Routing capability that allows customers to directly connect certified AudioCodes SBCs into Microsoft Teams. Scheduled to release at the end of June 2018, Direct Routing will allow customers to bring onsite telephony, to the cloud.

Teams Direct Routing provides customers with the final pillar of true unified communications and brings telephony into the user’s already collaborative toolset.

Want more info? Watch AudioCodes’ webinar replay where we discussed how you can deliver a full voice experience that satisfies your customers’ demands for a modern workplace.

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Contributor: AudioCodes

Poised for Prime Time: Virtual and Augmented Reality

Virtual reality is hot, and enterprise- and consumer-facing organizations are eager to figure out how they can take advantage of the new medium, whether it be for entertainment, productivity, sales, or a myriad of other potential uses, the network will require Optical Fiber to support it!

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Contributor: Ciena

Putting a Personal Assistant to Work

Imagine having a Virtual Personal Assistant (VPA) for your daily work activities. As you get ready for your daily commute to the office, you call into a secure speech-enabled VPA, hands-free/eyes-free, to check your voice, email and fax messages waiting in your inbox. Simply speak up!

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Contributor: AVST

The future of power protection technology is artificial – but bright

As an integral part of modern technology, the power category is an ever-changing — and yet absolutely vital — part of your organization. In an effort to help you stay apprised of both the latest innovations and the issues most likely to impact your business and uptime.

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Contributor: Eaton

Automation in the Contact Center: Artificial Intelligence lead the way

Repetitive Tasks absorb an enormous amount of time in your contact center’s work cycle. The good news? With RPA (Robotic Process Automation) that will soon be a thing of the past.

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Contributor: InContact

Step-up your customer interactions with multi-channel communications

Most businesses interact with customers through phone calls or email; maybe with some social media added in. What about adding SMS messaging to the mix? As an emerging technology in business communications, companies can simply enable business phone lines to send and receive SMS messages and improve their customer interactions.

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Contributor: IntelPeer

Admins and Users Love Voice Message Digital Transformation!

Learn how NBI, Inc., the leading legal CE firm, became more agile dumping voicemail in favor of Mutare’s SAM digital workflow. Learn from IAUG leader, Laurie Douglas, how to serve up and emerging technology your customers will love to buy, and you will make great margins selling.

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Contributor: Mutare

Your conference table just got a new star!

Take the ordinary conference call to the next level with the Polycom Trio™ 8500. The Polycom Trio™ 8500 marries Polycom’s legendary voice quality with a modern intuitive interface and a seamless meeting experience. With simple usability and deployment, the Polycom Trio 8500 delivers rich, clear audio with patented Polycom® NoiseBlock™ technology.

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Contributor: Polycom

Users Matter! End User Experience understanding for O365 and other SaaS/Cloud

Slow applications? Users complaining? Riverbed sees the application through the eyes of the end user. With SaaS and Cloud based applications, never has application predictability been more critical to IT and Business stakeholders. Carousel can measure user experience for projects or on an ongoing use.

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Contributor: Riverbed

Device Visibility and Control Needed to Secure the Extended Enterprise

Organizations are grappling with the explosive growth and diversity of devices on enterprise networks. An increasing majority of new devices are IoT and operational technology (OT) systems. The ForeScout device visibility platform provides insight into devices connected to your network—from campus and data center to cloud and OT networks. In other words, your extended enterprise.

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Contributor: ForeScout