Employees are the bridge between customers and complexity. B2B employees face an especially hard challenge when attempting to “focus on the customer” — and delivering on the promise of superior customer experience requires more than identifying a vision.
RWJBarnabas Health, New Jersey’s largest integrated healthcare system chose ForeScout to help identify, classify and control network-connected devices. Like all healthcare systems, RWJBarnabas Health needed to secure its networks and protect the communications and data of hundreds of thousands of patients, employees, clinicians and contractors who use the network every day.
Valcom is pleased to offer state-of-the-art paging enhancement solutions that address “non-standard” applications
There is no denying that the demand for cloud-based communications and collaboration solutions is expanding rapidly worldwide. As the industry leader, RingCentral is dedicated to the relentless pursuit of innovation in support of its customers.
Any smart business knows the value of a happy customer is immeasurable. Happy customers spread the word about your business. They trust you, and most importantly, they stay loyal to your brand because of that.
Learn from industry experts – Bain & Company, Harvard Business Review, McKinsey Consulting – on the impact and transformation of customer experience.
Avaya Customer Engagement solutions can enhance your customer experience while fundamentally changing your contact center practices.
Many small and medium-sized businesses (SMBs) are already using advanced communications technology to delight their customers. These days anything from booking a doctor’s appointment to hiring a party magician can be done online. The latest communications innovations are helping organizations improve every step of the customer journey, stand out from the competition and delight their customer.