Enabling today’s workforce requires businesses to think outside of the meeting room. Remote employees, mobile-reliant teams, and an increased need for collaboration all require new tools and technology to get the job done successfully.
In this issue we focus on ways to enable the modern workforce.

Enabling the Modern Workforce: 911 Safety

Your team has been tasked with procuring an E911 solution to keep your workforce safe. Where do you start? Our E911 RFP Prep Guide will help you gather information and select the right 911 solution for your enterprise.

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Contributor: West

5 Reasons More Companies Choose Webex – The more intuitive way to work

Microsoft Office 365 enables your enterprise to work anywhere, anytime, without the need to host your own email, files and content management infrastructure. Even though Microsoft hosts the infrastructure, this doesn’t replace your responsibility of maintaining a backup of your business-critical Office 365 data.

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Contributor: Cisco

Securing Unified Communications – Securing Countries and Citizens

As more government workers interact with each other, with partners, with citizens, and with systems, the importance of ensuring the integrity of data and securing information has taken on new meaning. As awareness of the cost savings associated with virtualized and cloud communications grows, these IT leaders are also more deeply exploring the advantages of reducing their reliance on legacy systems, which have been premise-based and capital-intensive, and moving to the cloud, albeit carefully and over time.

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Contributor: Ribbon

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Powerful voice, video and content sharing experiences for any room

The Polycom® EagleEye™ IV USB camera provides a best-in-class quality video collaboration experience for Polycom® MSR™ and other Microsoft-certified Skype Room Systems. Certified by Microsoft as a Skype Room System camera peripheral, the EagleEye IV USB camera delivers a premium HD video experience with a pan, tilt and 12x optical zoom capability suitable for medium and large sized meeting spaces. The EagleEye IV USB camera also delivers a premium HD video experience when utilized with Polycom Trio™ 8800.

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Contributor: Polycom

The Revolutionary IoT-based Deployment and Management Platform for the Modern, Intelligent Workplace

The Crestron XiO Cloud™ service enables you to deploy, monitor, manage, and evolve thousands of Crestron workplace solutions, while reducing the associated complexities. Crestron was honored with the 2018 Microsoft Global Partner of the Year Award for IoT for leveraging the Microsoft Azure platform to revolutionize management of workplace technology.

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Contributor: Crestron

Utilize integrations and WFO to enable your workforce

It’s easy to dream of enabling your contact center to reach peak efficiency through collaboration tools, mobile devices and access to larger pools of customer data. No one can deny those are admirable goals, but often some components within a typical contact center “engine room” are overlooked. Those components might be constraining the ability to fully empower your agents.

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Contributor: Nice inContact

Veeam Cloud Connect; Cloud-based disaster recovery and offsite backup

Get physical and virtual backups off site and replicate VMs (virtual machines) without the cost and complexity of building and maintaining an offsite infrastructure. Veeam Cloud Connect provides a fully integrated, fast and secure way to backup, replicate and restore from the cloud.

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Contributor: Veeam

Driving Business Outcomes with MS Skype for Business/Teams Analytics

Customer service has become a major differentiator for enterprises. Today’s workforce is rarely in one place. Your team of knowledge workers can always use more information before jumping onto the next call.

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Contributor: RSI

What Do Workers Need from an Enterprise Communications Solution?

The sheer number of communications apps is at the heart of the issue. Half of workers today use more than four communications apps, so it’s no surprise they’re feeling overwhelmed. According to the majority of workers, the solution is a single platform that  unifies all communications capabilities.

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Contributor: RingCentral

Why Defense is depth is failing us

Defense-in-depth is often viewed as the castle walls that provide an effective cyber defense for an enterprise. It’s commonplace for enterprises today to fashion their security architecture around multiple layers of security by purchasing countless security tools ranging from firewalls to user behavioral analytics. Enterprises still face breaches and malicious attacks despite using these tools. This begs the question: are more tools needed or should a completely different approach be considered?Defense-in-depth is often viewed as the castle walls that provide an effective cyber defense for an enterprise. It’s commonplace for enterprises today to fashion their security architecture around multiple layers of security by purchasing countless security tools ranging from firewalls to user behavioral analytics. Enterprises still face breaches and malicious attacks despite using these tools. This begs the question: are more tools needed or should a completely different approach be considered?

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Contributor: ForeScout

In the Land of Ethernet, Business is Good

Many enterprise network operators, faced with a tangle of outdated networking equipment, services and the associated complexity, have concluded that business Ethernet is the wide-area network (WAN) technology of choice, as it enables them to complement existing network set-ups and connect branch offices, while handling massive volumes of traffic using high speed (up to 100G) high-performance Ethernet connectivity.

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Contributor: Ciena

Practical insights and key considerations before customers move to Skype for Business and Microsoft Teams

Customers are not cookie cutter nor are they at the same stage of intelligent communications adoption.  Take a look at this white paper designed to educate your customers as they take their early steps towards Microsoft Skype for Business/Microsoft Teams.  Whether your customers are at the early stage of Skype for Business to Teams migration or at the informational phase of migrating away from legacy PBX, this whitepaper has all the facts at your fingertips. Help your customers make the right decisions, right from the start, and ultimately enable their modern workforce.

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Contributor: AudioCodes

SMS for business enables end users to connect on their own terms

With SMS for business, it’s easy for customers to get the help they need from your company, on their terms. The customer service game has been turned upside down in today’s mobile-centric world. It’s expected that the SMS market will expand at an annual growth rate of 4.4% from 2016-2025 with customers wanting to communicate with ease and convenience. SMS is the perfect solution to give consumers the access they need and the individualized experiences they want from their favorite brands.

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Contributor: IntelePeer