Contact center capabilities are more important than ever—the speed, accuracy of information, and omni-channel experience that customers desire require a strong backbone of technology support. In this session, Contact Center Vice President Stephen Drew will outline how to extend contact center capabilities with Communications Platform as a Service (CPaas) APIs. He will also cover the capabilities of CPaaS products and how they can be used to integrate with existing Cisco and Avaya contact centers for the rapid delivery of new features. Other topics include:Review of capabilities and integration use cases for CPaaSDesign review and demo of a chatbot integrated with ServiceNOWDesign review and demo of a CPaaS hosted IVR integrated with premise contact centerWho should attend:CTOCustomer Experience LeadersApplication Developers and LeadersContact Center LeadersContact Center Technology Engineers and Leaders