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Contact center capabilities are more important than ever—the speed, accuracy of information, and omni-channel experience that customers desire require a strong backbone of technology support.

In this session, Contact Center Vice President Stephen Drew will outline how to extend contact center capabilities with Communications Platform as a Service (CPaas) APIs. He will also cover the capabilities of CPaaS products and how they can be used to integrate with existing Cisco and Avaya contact centers for the rapid delivery of new features.

Other topics include:

  • Review of capabilities and integration use cases for CPaaS
  • Design review and demo of a chatbot integrated with ServiceNOW
  • Design review and demo of a CPaaS hosted IVR integrated with premise contact center

Fill out the form and be connected to your on-demand webinar immediately.