As organizations accelerate innovation to keep pace in today’s hypercompetitive environment, how are organizations increasing sales, reducing costs, and improving customer ratings? By leverating UC technology to transform how they engage with customers.

Find out what’s working and what isn’t, where organizations get the biggest payback for their investment, and how they’re aligning business projects to business outcomes.

Download the Nemertes report, “Emerging Trends in Cloud UC Models” to see which projects result in measurable results. You’ll learn:

  • The three primary functions of customer experience and what can make or break your strategy.
  • How to track, analyze, and act upon customer data.
  • How adding new channels can more than double customer wins, increase customer ratings, and  boost digital sales.
  • Why projects that result in the best return all help  you to interact with customers, or with employees, to gather data from interactions.

Carousel and Avaya have the communications solutions to enable workplace transformation. When you’re ready, we’re with you.


Carousel Industries – Your Trusted Advisor for Modernized Collaboration

Carousel Industries is an Avaya Diamond partner with more than 550 certifications that enable us to help you improve customer experience on your digital transformation journey. Our flexible deployment models, combined with attractive incentives to invest in Avaya solutions, create opportunities to modernize Unified Communications and contact center operations for improved efficiency, productivity, and cost savings.

Analyst Research

Emerging Trends in Cloud UC Models

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