Nemertes Research recently completed a global study of nearly 700 organizations regarding the top digital customer experience (DCX) projects, technologies, and associated success metrics.

Each of these projects requires a close look at communications architecture, both internal unified communications and collaboration, and contact center capabilities. What are some of the important considerations organizations should keep in mind when they upgrade or replace communications platforms or services? What business value do they realize when doing so?

The demand for agility is the top reason organizations are moving to the cloud for communications. Between 2017 and 2018, we saw a big movement toward hybrid platforms, indicating organizations are in the process of moving from on-premises platforms toward cloud.

Download the Nemertes report, “Emerging Trends in Cloud UC Models” to see which projects result in measurable results. You’ll learn:

  • Which DCX projects resulted in the greatest measurable success.
  • How modernizing communications platforms plays a key role in digital transformation.
  • Factors to consider for replacement or upgrade of communications platforms.
  • Recommendations to building a solid communications foundation.

Carousel and Avaya have the communications solutions to enable workplace transformation. When you’re ready, we’re with you.


Carousel Industries – Your Trusted Advisor for Collaboration Modernization
Carousel Industries is an Avaya Diamond partner with more than 550 certifications and a multi-year Avaya award recipient, including Overall U.S. Partner of the Year for 2018.    Carousel has decades of experience integrating and managing multi-vendor solutions for mid-sized and large enterprises.  Our flexible deployment models, combined with attractive incentives to invest in Avaya solutions, create opportunities to modernize unified communications and contact center operations for improved efficiency, productivity, and cost savings.  Find out more

Analyst Research

Emerging Trends in Cloud UC Models

Best practices to conduct thorough evaluation of options