The impressive depth of the AWS portfolio was on full display at this year’s re:Invent, with announcements of more than 70 new products and features. The list of presenters covered a vast range of expertise and disciplines. Just as stomachs feast on the endless Vegas buffets, our brains indulged in some gorging of their own […]
Contact center capabilities are more important than ever—the speed, accuracy of information, and omni-channel experience that customers desire require a strong backbone of technology support. In this session, Contact Center Vice President Stephen Drew will outline how to extend contact center capabilities with Communications Platform as a Service (CPaas) APIs. He will also cover the capabilities […]
According to the FBI, between December 2016 and May 2018 there was a 136% increase in identified global losses related to email scams such as executive fraud—when perpetrators impersonate high-ranking executives and demand sensitive information from company employees. These losses resulted in $12.5 billion in exposures between October 2013 and May 2018 (source). With this […]
Carousel is a sponsor at the upcoming NJLM Conference where we will showcase our solutions and services alongside other industry experts. Leaders across hundreds of local municipalities will attend to learn about the latest and greatest in technology trends.