Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.
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Internet of things (IOT)

Security

Apply Ordr to your IoT chaos

Businesses have leveraged Internet of Things (IoT) capabilities for years and the use of these devices – sensors, monitors, and other smart technologies with Internet connectivity – is exploding. Unlike cell phones and laptops, IoT devices aren’t usually linked to any one user. Instead, they’re the communication component in a heart monitor that lets hospital […]

12.22.2020

AI

Contact Center

AI Enriches CX and Contact Center Operations

Here’s a fun fact: by 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation to guide them to resolution (Nemertes Research). Are you ready for this shift to digital interactions? It’s clear your customers are ready and willing to use digital self-service options. Here’s another fun fact: more than 60% of […]

11.20.2020

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Internet of things (IOT)

Security

Apply Ordr to your IoT chaos

Businesses have leveraged Internet of Things (IoT) capabilities for years and the use of these devices – sensors, monitors, and other smart technologies with Internet connectivity – is exploding. Unlike cell phones and laptops, IoT devices aren’t usually linked to any one user. Instead, they’re the communication component in a heart monitor that lets hospital […]

12.22.2020

AI

Contact Center

AI Enriches CX and Contact Center Operations

Here’s a fun fact: by 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation to guide them to resolution (Nemertes Research). Are you ready for this shift to digital interactions? It’s clear your customers are ready and willing to use digital self-service options. Here’s another fun fact: more than 60% of […]

11.20.2020

UC&C

Unified Communications as a Service: How UCaaS is Driving the Modern Workforce

The global COVID-19 pandemic fundamentally altered the way many of us around the world work, learn, and communicate with each other. Pre-pandemic, working from home was considered by many to be a perk, not the norm. Then widespread stay-at-home orders forced offices, schools, restaurants, malls, and gathering places to close their doors, accelerating the adoption […]

11.11.2020

Announcements

Businesses Fast-Tracking Agile Workforce Deployment

The unprecedented global events of 2020 have moved next-stage digital transformation strategies to the top of business agendas. Although many enterprise, commercial and educational organizations have long been working on plans to shift to a hybrid or agile workforce models, those have now been thrust into hyperdrive. With that, the agile ecosystem has taken on […]

Security

Apps in the Firing Line: The Enduring Power of DDoS Attacks

This blog was originally posted on F5.com. Applications are the face of your company. Customer goodwill is won or lost in a heartbeat these days, so downtime of any description is not an option. Every second you are out of commission is a potential prelude to financial and/or reputational loss. While there are a multitude […]

10.28.2020

an IoT fitness device

Security

Carousel Industries and Ordr: Uncovering the IoT Surprises Hiding Within Your Network

This blog post was originally featured on the Ordr blog. First, some straight-up pragmatism: IoT devices probably won’t get much more secure as time goes on. There’s just not enough impetus for manufacturers to add security capabilities. Couple that lack of onboard security with the fact that IoT usage is rapidly increasing, and the onus […]

10.26.2020

E911

E911 Checklist for a Remote Workforce

Working remotely in the safety of our homes has become the new business normal. As organizations find new ways to ease team communication and collaboration with cloud-based platforms, 911 connectivity remains a necessity for all. Your clients may wonder what are the applicable Enhanced 911 (E911) requirements for remote users. Read on to learn more […]

10.16.2020

Security

Zero Trust Architecture and moving beyond VLANs for segmentation

For years enterprises have been deploying VLANs to segment their networks. The thought was that devices in one segment were limited in their ability to adversely affect devices in another. This approach to security in fact provided very little in the way of actual risk mitigation, and in reality provided a false sense of security. […]