Featured Blog Post

A Moment of Gratitude

Read More

Managed Services

Why IT Transformation Should Be Your Mission

Be honest: How many projects have come through your IT group that had great promise, but never saw the light of day? Or maybe some were partially installed, but didn’t quite reach the finish line. Sound familiar? For too long, IT’s goals have been relegated to doing cutovers, but that isn’t what moves the needle. […]

11.17.2017

Contact Center

UC&C

Revamping the Contact Center to Enhance the Customer Experience

Last month, we recognized Customer Service Week to celebrate all who work tirelessly in customer service departments, gracefully and enthusiastically managing customer experiences. There are many things leaders can do to enhance the work environment for agents, while also improving the contact center and customer experience. As we look ahead to 2018, I put together […]

11.14.2017

Get Carousel Blog updates delivered to your inbox.

Join 10 other subscribers

Contact Center

UC&C

Revamping the Contact Center to Enhance the Customer Experience

Last month, we recognized Customer Service Week to celebrate all who work tirelessly in customer service departments, gracefully and enthusiastically managing customer experiences. There are many things leaders can do to enhance the work environment for agents, while also improving the contact center and customer experience. As we look ahead to 2018, I put together […]

Announcements

Our Deepest Gratitude to All Veterans

  On Veteran’s Day, we take a moment to reflect on the sacrifices all service men and women have made in the defense of freedom. On this special day, we honor and give thanks to all those who have selflessly served our country. To all veterans, including our own Carousel Heroes, we sincerely thank you […]

11.10.2017

Security

A Culture of Cyber Resilience

As National Cyber Security Awareness Month (NCSAM) 2017 came to a close in October, we at Carousel continue to work diligently on raising awareness about the importance of building Cyber Resilience—at all levels our organizations, all year long. As a National Cyber Security Alliance designated partner and champion, we are dedicated to promoting a safer, more […]

11.09.2017

Managed Services

Outsourcing: Not a Dirty Word Anymore

One of the best parts of my job is meeting with IT leaders—from the CEO of a Fortune 500 to the CIO at a small company—and discussing how they drive innovation into the business. Though their end goals may vary, I’ve found the best run IT organizations have a healthy relationship with some form of […]

11.07.2017

Events

Resilience and Brilliance Shine Through at Carousel’s AlwaysOn Technology Symposium 2017

On Thursday, October 19, I had the pleasure to once again welcome more than 250 business and IT leaders from healthcare, higher education, financial services, manufacturing, and technology to Carousel’s third annual 2017 AlwaysOn Technology Symposium (AOTS) at the Rhode Island Convention Center. As event emcee, it’s always a pleasure to see the Technology Symposium […]

11.02.2017

#CarouselCrew

#CarouselCrew: Meet Natalie Bates, Dispatch Coordinator

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Exeter, headquarter-based Natalie Bates, dispatch coordinator for two years. She shares that she most recently got engaged to her high […]

Networking

Is Spanning Tree’s Time Up?

The Spanning Tree Protocol (STP) has been around for decades. Originally designed to help reroute network traffic in the event of a partial outage, it provided a useful solution given the environment of the time. But administrators today are increasingly finding STP is no longer the most efficient way to handle their need for redundancy […]

10.31.2017

Sue Gattis with stepson Evan and husband Jo.

#CarouselCrew

#CarouselCrew: Meet Sue Gattis, Manager, Help Desk/Service Delivery

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Dallas-based Sue Gattis, Carousel’s help desk and service delivery manager for 12 years. Sue is the proud wife to Jo […]

10.24.2017