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Omni-Digital Customer Engagement: The New Standard of Customer Service

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Video Call Chatting on Facetime

UC&C

Ease of Use, Analytics Top Wish List for Video Conferencing Solutions

Breakthroughs in technology and the changing face of the global workforce have combined to create the perfect storm for video conferencing in the workplace. Organizations—driven by end user demands from a remote or disparate workforce, an increased need for team collaboration, and a desire for a more personal virtualized experience—are adopting video conferencing solutions at […]

08.02.2019

UC&C

Conferencing a Top IT Priority Going into 2020, Technologists Say

In today’s increasingly global workplace, enterprises of all sizes and across all industries are placing significant focus on helping end users work more efficiently, increasing their productivity, and of course, making it easier and more seamless to work effectively across teams—wherever those teams are located. So it’s no surprise that integrating and updating conference room […]

07.31.2019

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UC&C

Omni-Digital Customer Engagement: The New Standard of Customer Service

The old saying that “ You can’t be everything to everybody ”—is a lie. Or at least it is when it comes to contact centers. Long gone are the days when a customers only choice was to wait on hold until the inevitable heat death of the universe. Today, customers expect to communicate using the […]

08.07.2019

Video Call Chatting on Facetime

UC&C

Ease of Use, Analytics Top Wish List for Video Conferencing Solutions

Breakthroughs in technology and the changing face of the global workforce have combined to create the perfect storm for video conferencing in the workplace. Organizations—driven by end user demands from a remote or disparate workforce, an increased need for team collaboration, and a desire for a more personal virtualized experience—are adopting video conferencing solutions at […]

08.02.2019

UC&C

Conferencing a Top IT Priority Going into 2020, Technologists Say

In today’s increasingly global workplace, enterprises of all sizes and across all industries are placing significant focus on helping end users work more efficiently, increasing their productivity, and of course, making it easier and more seamless to work effectively across teams—wherever those teams are located. So it’s no surprise that integrating and updating conference room […]

07.31.2019

#CarouselAfter5

#CarouselAfter5: Meet Jim Suller, Vice President of Customer Success

As we interviewed Carousel Team Members for the #CarouselCrew series, a trend emerged. Many of us have a variety of passions in life and how we spend our time after work greatly influences the extraordinary work we do for our customers. An aha! moment was created, and a new series was born—#CarouselAfter5. Here, we explore […]

07.26.2019

#CarouselCrew

#CarouselCrew: Carousel’s Erik Weissenberger Takes Time To Support an Important Cause

In doing our part to successfully support our communities, Carousel provides team members with volunteer time to help their favorite cause. Here, Erik Weissenberger explains his day spent with his daughter to stock endangered trout in his home state of Colorado. Recently, my 13-year-old daughter Bryn and I participated in a volunteer event to stock […]

07.23.2019

Thought Leadership

How Executive Briefing Centers Can Benefit Technology Managers

This post originally appeared on MyTechDecisions.com. To learn more or to schedule a visit to a conveniently located Carousel Executive Briefing Center, click here. My TechDecisions recently visited Carousel Industries, an IT services consulting, management, and integration firm headquartered in Exeter, R.I. This building is unique in that it houses one of the company’s two […]

07.11.2019

IT-as-a-Service

Advancing the Human Experience in the Digital World

This blog is a spotlight from one of our more than 50+ leading technology partners in our ecosystem. Learn more about our partnerships here. Today, nearly 4.5 billion people globally are digitally connected. Trillions of dollars are being spent on digital transformation efforts across all industries. And breakthrough technologies such as Artificial Intelligence (AI), the Internet […]

07.08.2019

Cloud

Northern Vermont University Creates Dynamic Online Learning Environment with Carousel and Cisco

Universities around the world are looking to provide their uber-connected student bodies the best learning opportunities possible. Northern Vermont University is no different, but faced an additional challenge: Connecting two distinct physical campuses 40 miles apart to create new learning opportunities for students, professors and researchers that go beyond traditional online learning environments. Northern Vermont […]

06.25.2019