UC&C
What comes to mind when you think of the ideal customer experience? I guarantee it differs from person-to-person, which is why a personalized customer experience is more important now than ever. In today’s ever-changing digital environment, the most successful companies have perfected the customer experience and understand that customer knowledge is the most important asset. […]
05.14.2019
Security
Not a day goes by without a phishing incident, a ransomware attack taking down a major corporate network, or a data breach compromising millions of customer records. And these are only the ones that are detected and reported by the media. We live in an “Assumption of Breach” world and as attack surfaces exponentially increase […]
05.08.2019
Security
Not a day goes by without a phishing incident, a ransomware attack taking down a major corporate network, or a data breach compromising millions of customer records. And these are only the ones that are detected and reported by the media. We live in an “Assumption of Breach” world and as attack surfaces exponentially increase […]
Data Center
In today’s multi-cloud world, managing complexity seems to be a full-time job for many IT professionals. This is not surprising, since they are often asked to concurrently manage legacy infrastructure, public and private cloud environments, with multiple vendors, all while trying to adapt to a world where data and data centers are no longer centered. […]
05.02.2019
#CarouselCrew
Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Julie Holderby, service delivery manager out of sunny southern California. Julie has been with Carousel for more than eight years and she recently […]
04.26.2019
UC&C
Today’s workplace is the most dynamic it has ever been. With Millennials now the making up the highest percentage of the workforce, they’re put a high value on work-life balance, according to a recent survey, and are willing to change employers frequently to achieve it. Part of that is a change in both culture and […]
04.23.2019
Thought Leadership
In the professional workforce in general, and particularly in the fields of IT and technology services, you hear a great deal about the importance of developing “soft skills” as a means of increasing one’s organizational value and accelerating career advancement. What exactly are “soft skills”? Many a definition exists but I think the simplest and […]
04.16.2019
UC&C
Today’s workforce is different from that of 10 years ago, or even five, for that matter. As Millennials gradually become a larger percentage of the workforce, they bring with them new ideals of what work-life balance and loyalty to their employer means. In a recent survey, only 16% of Millennial respondents surveyed saw themselves as […]
04.09.2019
Client Spotlight
Another state and local government organization has turned to Carousel to help it modernize its aging communications system in the name of improved capability, reliability, ease of use, and lower costs. The town of Babylon, NY (Long Island) has partnered with Carousel to replace its 15-year-old legacy, copper-based phone system to a fiber-optic, cloud-based system […]
04.02.2019
#CarouselCrew
Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Eric Peloso, Convergence Supervisor, with Carousel for more than six years. We sat down with Eric to learn more about […]
03.27.2019