Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.
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UC&C

What Does a Contact Center Emergency Response Plan Look Like During a Pandemic?

Originally published on the NICE inContact Blog. When I dial 211, an automated call message picks up and directs me to a kind voice of a contact center agent on the other line that greets me with “how can I help you today?” Like so many, I am looking for clear instructions on what to […]

05.19.2020

Always ON Podcast

The Digital Workplace In The New Normal, with Matt O’Brien and Paul Oliver of Cisco, Ep #1

Subscribe to ALWAYS ON The sudden worldwide impact of COVID-19 has forced many businesses to make the move to a digital workplace environment that they never saw coming. Organizations across the globe are scrambling to get set up online so they can continue doing business, but the security and safety of such platforms is one […]

05.14.2020

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UC&C

What Does a Contact Center Emergency Response Plan Look Like During a Pandemic?

Originally published on the NICE inContact Blog. When I dial 211, an automated call message picks up and directs me to a kind voice of a contact center agent on the other line that greets me with “how can I help you today?” Like so many, I am looking for clear instructions on what to […]

05.19.2020

Always ON Podcast

The Digital Workplace In The New Normal, with Matt O’Brien and Paul Oliver of Cisco, Ep #1

Subscribe to ALWAYS ON The sudden worldwide impact of COVID-19 has forced many businesses to make the move to a digital workplace environment that they never saw coming. Organizations across the globe are scrambling to get set up online so they can continue doing business, but the security and safety of such platforms is one […]

05.14.2020

Cloud

Why Managed Cloud Hosting Is the Future

Keeping up with the demands of an evolving business environment has never been more challenging. With a need to be as nimble and responsive as possible, enterprises are increasingly turning to managed cloud hosting to enhance their technological capabilities and enable their internal teams to focus on the strategic issues that will drive their business […]

Cloud

Cloud Academy: What is a Hybrid Cloud?

If your business is charting a course to the cloud – or if you’ve already deployed a limited cloud solution but want to expand your usage and capabilities over time – you may be wondering about the choices available. What is hybrid cloud? Is it a good fit for my company’s needs? What can hybrid […]

05.11.2020

Security

How Secure Is My Data In a Hybrid Cloud?

Companies must navigate a number of challenges when it comes to protecting their networks, devices, applications, and data. Fortunately, today’s hybrid cloud security solutions offer a powerful mix of scalability and control. Whether you’re worried about defending against malicious outsiders or plugging gaps caused by negligent insiders, a hybrid cloud can enable your organization to […]

05.04.2020

Cloud

How to Find the Best Private Cloud For Your Needs

Finding the best private cloud solution for your company can seem like a daunting task. You don’t want to commit to something that won’t meet your needs a year from now, but you also don’t want to overpay for features and capabilities you won’t use. There’s also the worry that you and your cloud vendor […]

04.30.2020

Cloud

The Top Five Benefits of a Hybrid Cloud Solution

The range of cloud technology offerings continues to grow – enhancements offer new solutions to old problems and better price points mean a more competitive market. Public and private cloud platforms are popular options and both have their advantages, but there are hybrid cloud benefits to consider, too. As you explore the ways cloud can […]

04.27.2020

Security

Cloud Academy: What is Endpoint Security?

Cybersecurity is top of mind for IT professionals. Protecting corporate data and other assets requires a robust strategy, and one key component is endpoint security. But what is endpoint security? Think of your network as a wheel. The hub represents your core infrastructure – servers, systems, data storage, etc. Radiating out from that hub are […]