Security
Businesses have leveraged Internet of Things (IoT) capabilities for years and the use of these devices – sensors, monitors, and other smart technologies with Internet connectivity – is exploding. Unlike cell phones and laptops, IoT devices aren’t usually linked to any one user. Instead, they’re the communication component in a heart monitor that lets hospital […]
12.22.2020
Contact Center
Here’s a fun fact: by 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation to guide them to resolution (Nemertes Research). Are you ready for this shift to digital interactions? It’s clear your customers are ready and willing to use digital self-service options. Here’s another fun fact: more than 60% of […]
11.20.2020
Security
Businesses have leveraged Internet of Things (IoT) capabilities for years and the use of these devices – sensors, monitors, and other smart technologies with Internet connectivity – is exploding. Unlike cell phones and laptops, IoT devices aren’t usually linked to any one user. Instead, they’re the communication component in a heart monitor that lets hospital […]
12.22.2020
Contact Center
Here’s a fun fact: by 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation to guide them to resolution (Nemertes Research). Are you ready for this shift to digital interactions? It’s clear your customers are ready and willing to use digital self-service options. Here’s another fun fact: more than 60% of […]
11.20.2020
UC&C
The global COVID-19 pandemic fundamentally altered the way many of us around the world work, learn, and communicate with each other. Pre-pandemic, working from home was considered by many to be a perk, not the norm. Then widespread stay-at-home orders forced offices, schools, restaurants, malls, and gathering places to close their doors, accelerating the adoption […]
11.11.2020
Announcements
The unprecedented global events of 2020 have moved next-stage digital transformation strategies to the top of business agendas. Although many enterprise, commercial and educational organizations have long been working on plans to shift to a hybrid or agile workforce models, those have now been thrust into hyperdrive. With that, the agile ecosystem has taken on […]
Security
This blog was originally posted on F5.com. Applications are the face of your company. Customer goodwill is won or lost in a heartbeat these days, so downtime of any description is not an option. Every second you are out of commission is a potential prelude to financial and/or reputational loss. While there are a multitude […]
10.28.2020
Security
This blog post was originally featured on the Ordr blog. First, some straight-up pragmatism: IoT devices probably won’t get much more secure as time goes on. There’s just not enough impetus for manufacturers to add security capabilities. Couple that lack of onboard security with the fact that IoT usage is rapidly increasing, and the onus […]
10.26.2020
E911
Working remotely in the safety of our homes has become the new business normal. As organizations find new ways to ease team communication and collaboration with cloud-based platforms, 911 connectivity remains a necessity for all. Your clients may wonder what are the applicable Enhanced 911 (E911) requirements for remote users. Read on to learn more […]
10.16.2020
Security
For years enterprises have been deploying VLANs to segment their networks. The thought was that devices in one segment were limited in their ability to adversely affect devices in another. This approach to security in fact provided very little in the way of actual risk mitigation, and in reality provided a false sense of security. […]