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Cloud

Power of 3: Moving to a UCaaS Model

Power of 3 is a quick snapshot of tech knowledge delivered in three bullets that can be read in three minutes or less. Gartner predicts the UC market will grow to $42.4 billion by 2019, showing the plethora of options when it comes to platforms and the networks that support them. The cloud has made […]

04.20.2017

Software developers working late.

IT Outsourcing

Outsourcing: Building Trust and Reaping the Benefits

As technology continues to evolve rapidly, an increasing number of organizations are finding that handling the entire IT stack internally has become a near impossibility. In many organizations, IT budgets are limited, meaning there may be just one or a handful or resources dedicated to keeping the lights on and simultaneously innovating. But even in […]

04.13.2017

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Software developers working late.

IT Outsourcing

Outsourcing: Building Trust and Reaping the Benefits

As technology continues to evolve rapidly, an increasing number of organizations are finding that handling the entire IT stack internally has become a near impossibility. In many organizations, IT budgets are limited, meaning there may be just one or a handful or resources dedicated to keeping the lights on and simultaneously innovating. But even in […]

Healthcare

Are You Underestimating the Healthcare Patient Experience? – Part 1

I remember a few years ago first hearing that hospitals and clinics were investing in bringing on board Chief Experience Officers (CXO) to focus solely on the patient experience. It was an incredible validator that the days of patients solely choosing providers for strong medical prowess were gone. Instead, today’s patients are searching for reputable […]

04.11.2017

Doctor sitting at table and working with tablet. Medical icons in hexagonals in front. Only hands seen. Concept of medical help.

Partner

In Good Hands: Lorien Health Systems

“We’re a nursing home company that doesn’t like nursing homes,” says Lou Grimmel, CEO of Lorien Health Systems. A pretty powerful statement for a CEO of one Maryland’s top healthcare systems comprised of nine nursing homes, five assisted living homes and a rehab facility. With a sterling reputation and nearly 40 years in business, Grimmel […]

04.06.2017

Trent Theroux http://www.newportri.com/newportmercury/off_the_lip/aqua-man/article_700872a2-b2d1-5161-b7c7-9318865b8352.html

Events

Learning Confidence One Stroke at a Time

As a lifelong competitive swimmer, I was fortunate to be coached by three very capable teachers. Each coach taught me more than just swimming technique; they each instilled distinct management lessons. At Providence College, I was coached by John O’Neill.  John will never be described as a verbose man and we had a rather monosyllabic […]

04.04.2017

Closeup of group of business people having video conference meeting with their colleagues over the internet. They are all sitting around conference table and looking at computer screen showing their colleagues talking and pointing at a chart. Sunlight is flaring from the left side.

UC&C

3 Steps to Increase the Adoption of UC Products

Dear IT Director, you did it. You secured the budget, you worked tirelessly to install the collaboration tools and now, crickets from employees. Collaboration itself isn’t new for staff—it’s the wide array of tools that enable businesses to collaborate more effectively, both internally and externally, that can make teams sheepish about diving in head first. […]

03.30.2017

Businessman using Smart Phone

Carrier Services

Five Reasons to Explore End-to-End Mobile Device Management

The explosion of mobile devices—tablets, smartphones and other wireless devices—is enough to stress any IT team to the max. Between security issues and upgrades to international travel, managing pooling plans, shutting off decommissioned devices and pricing that seems to change quarterly as the carriers fight for your business, most businesses lack the tools, manpower or expertise to […]

03.28.2017

Notepad with Personal Branding on office wooden table.

Thought Leadership

Is Your Personal Brand In Trouble? 3 Ways to Strengthen It

When I lead workshops on the importance of developing your personal brand, I often ask individuals to consider this powerful quote from Amazon Founder Jeff Bezos in a 2012 TED talk: “Your brand is what other people say about you when you’re not in the room.” Consider that for a moment. What are the key […]

03.23.2017

Events

AlwaysOn Leadership Symposium: A Day to Change Mindsets

Have you ever fallen? Have you ever failed? Have you ever flailed around trying to overcome some challenge or obstacle? If you are like me, the simple answer is YES… many times. But you’ve also likely found a way to get back in the game or as I like to say to be “always on.” […]

03.21.2017