Contact Center
The pandemic of 2020 had contact centers scrambling to get agents safe and fully functional from home or other remote locations. Many companies quickly started to explore agent-assisted technologies with Artificial Intelligence to help plug the holes in the proverbial dam. But the goal was not and is not to replace physical agents- in fact, […]
05.03.2021
Security
No matter the size, industry, or location, nearly every company today has a cybersecurity strategy. But there are many methodologies your organization can use to protect its digital assets and determining the right approach for your business means balancing your desired cybersecurity posture against your resource availability of staff and money. Given the evolving threat […]
04.19.2021
Contact Center
The pandemic of 2020 had contact centers scrambling to get agents safe and fully functional from home or other remote locations. Many companies quickly started to explore agent-assisted technologies with Artificial Intelligence to help plug the holes in the proverbial dam. But the goal was not and is not to replace physical agents- in fact, […]
05.03.2021
Security
No matter the size, industry, or location, nearly every company today has a cybersecurity strategy. But there are many methodologies your organization can use to protect its digital assets and determining the right approach for your business means balancing your desired cybersecurity posture against your resource availability of staff and money. Given the evolving threat […]
04.19.2021
Announcements
This article was originally posted on Forbes.com. Today’s modern enterprises are fully dependent on a complex amalgam of connected technologies that extend beyond the usual mix of IT gear. Servers, routers, switches and computers now operate alongside connected HVAC and facilities management equipment, building access controls and surveillance cameras, manufacturing robots, scientific sensors, medical devices […]
04.09.2021
Announcements
This article is posted here with the consent of the author. The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy, position, view, or opinion of Crestron Electronics, Inc., or of any of its employees. Crestron Electronics is not responsible for, and does not […]
03.23.2021
Security
Businesses have leveraged Internet of Things (IoT) capabilities for years and the use of these devices – sensors, monitors, and other smart technologies with Internet connectivity – is exploding. Unlike cell phones and laptops, IoT devices aren’t usually linked to any one user. Instead, they’re the communication component in a heart monitor that lets hospital […]
12.22.2020
Contact Center
Here’s a fun fact: by 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation to guide them to resolution (Nemertes Research). Are you ready for this shift to digital interactions? It’s clear your customers are ready and willing to use digital self-service options. Here’s another fun fact: more than 60% of […]
11.20.2020
UC&C
The global COVID-19 pandemic fundamentally altered the way many of us around the world work, learn, and communicate with each other. Pre-pandemic, working from home was considered by many to be a perk, not the norm. Then widespread stay-at-home orders forced offices, schools, restaurants, malls, and gathering places to close their doors, accelerating the adoption […]
11.11.2020
Announcements
The unprecedented global events of 2020 have moved next-stage digital transformation strategies to the top of business agendas. Although many enterprise, commercial and educational organizations have long been working on plans to shift to a hybrid or agile workforce models, those have now been thrust into hyperdrive. With that, the agile ecosystem has taken on […]