Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.
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Contact Center

Artificial Intelligence and the Contact Center in 2021 – What should you be looking for?

The pandemic of 2020 had contact centers scrambling to get agents safe and fully functional from home or other remote locations. Many companies quickly started to explore agent-assisted technologies with Artificial Intelligence to help plug the holes in the proverbial dam. But the goal was not and is not to replace physical agents- in fact, […]

05.03.2021

Security

MDR services and managing cybersecurity within your business

No matter the size, industry, or location, nearly every company today has a cybersecurity strategy. But there are many methodologies your organization can use to protect its digital assets and determining the right approach for your business means balancing your desired cybersecurity posture against your resource availability of staff and money. Given the evolving threat […]

04.19.2021

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Contact Center

Artificial Intelligence and the Contact Center in 2021 – What should you be looking for?

The pandemic of 2020 had contact centers scrambling to get agents safe and fully functional from home or other remote locations. Many companies quickly started to explore agent-assisted technologies with Artificial Intelligence to help plug the holes in the proverbial dam. But the goal was not and is not to replace physical agents- in fact, […]

05.03.2021

Security

MDR services and managing cybersecurity within your business

No matter the size, industry, or location, nearly every company today has a cybersecurity strategy. But there are many methodologies your organization can use to protect its digital assets and determining the right approach for your business means balancing your desired cybersecurity posture against your resource availability of staff and money. Given the evolving threat […]

04.19.2021

Announcements

Securing Tomorrow’s Smart Cities With Lessons From Today’s Enterprises

This article was originally posted on Forbes.com. Today’s modern enterprises are fully dependent on a complex amalgam of connected technologies that extend beyond the usual mix of IT gear. Servers, routers, switches and computers now operate alongside connected HVAC and facilities management equipment, building access controls and surveillance cameras, manufacturing robots, scientific sensors, medical devices […]

04.09.2021

Announcements

What Enterprise Decision-Makers Need to Know about the Workplace of the Future

This article is posted here with the consent of the author. The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy, position, view, or opinion of Crestron Electronics, Inc., or of any of its employees. Crestron Electronics is not responsible for, and does not […]

03.23.2021

Security

Apply Ordr to your IoT chaos

Businesses have leveraged Internet of Things (IoT) capabilities for years and the use of these devices – sensors, monitors, and other smart technologies with Internet connectivity – is exploding. Unlike cell phones and laptops, IoT devices aren’t usually linked to any one user. Instead, they’re the communication component in a heart monitor that lets hospital […]

12.22.2020

AI

Contact Center

AI Enriches CX and Contact Center Operations

Here’s a fun fact: by 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation to guide them to resolution (Nemertes Research). Are you ready for this shift to digital interactions? It’s clear your customers are ready and willing to use digital self-service options. Here’s another fun fact: more than 60% of […]

11.20.2020

UC&C

Unified Communications as a Service: How UCaaS is Driving the Modern Workforce

The global COVID-19 pandemic fundamentally altered the way many of us around the world work, learn, and communicate with each other. Pre-pandemic, working from home was considered by many to be a perk, not the norm. Then widespread stay-at-home orders forced offices, schools, restaurants, malls, and gathering places to close their doors, accelerating the adoption […]

11.11.2020

Announcements

Businesses Fast-Tracking Agile Workforce Deployment

The unprecedented global events of 2020 have moved next-stage digital transformation strategies to the top of business agendas. Although many enterprise, commercial and educational organizations have long been working on plans to shift to a hybrid or agile workforce models, those have now been thrust into hyperdrive. With that, the agile ecosystem has taken on […]