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Carrier Services

UC&C Migration on the Horizon? Don’t Forget Telecom and Carrier

If your organization is in the planning stages of a unified communications & collaboration (UC&C) migration and is nearing the execution phase, now is a great time to take a brief pause to consider if you have checked all the most important items off your migration to-do list. Have you thoroughly vetted all the available […]

06.20.2017

Computer technician in server room

Cloud

3 Signs It’s Time to Migrate to a Newer Platform

Maybe your email server is nearing end of life and you’re stuck trying to figure out what’s next—do you upgrade or move to Office 365? There are some instances when updating existing hardware isn’t as cost effective or efficient than migrating to a new platform—like the cloud or a hybrid data center—altogether. In this post, […]

06.15.2017

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Computer technician in server room

Cloud

3 Signs It’s Time to Migrate to a Newer Platform

Maybe your email server is nearing end of life and you’re stuck trying to figure out what’s next—do you upgrade or move to Office 365? There are some instances when updating existing hardware isn’t as cost effective or efficient than migrating to a new platform—like the cloud or a hybrid data center—altogether. In this post, […]

Financing

Guest Q&A: Important Tax Breaks for Technology Equipment

As a business leader, you’ve likely invested, or plan to invest, in technology equipment in 2017. To maximize your IT spend, we’ve outlined a quick Q&A of Section 179—an important tax benefit that helps alleviate some of your tax responsibility. What is Section 179? Section 179 is an economic stimulus in a form a tax […]

06.12.2017

Carrier Services

What’s Next? Leaders Cite Top IT Priorities for 2H 2017

Today’s IT leaders are tasked with everything from daily run tasks like patching to more strategic business initiatives like migrating data to the cloud. But how successful do they feel they are in propelling their organizations toward transformation? Carousel surveyed more than 300 New England-based IT leaders across several verticals to find out the top […]

06.08.2017

Managed Services

IT Checklist for Planning an Office Move – Part 2

Click here to read Part 1 of this two-part series for the complete checklist. 7. Conduct a dry-run A few weeks before the final move, conduct a complete step-by-step run-through of the plan to test for any gaps or issues that may arise with transit, missing or backordered equipment, or vendors. Going through step-by-step of […]

06.06.2017

Client Spotlight

On the Clock: Discussing IT Adoption, Transformation with Care New England’s Suma Gaddam

IT can be the catalyst for change and transformation in many organizations. But unfortunately too many projects are abandoned, flounder or downright fail completely, missing the mark. When I think about change or transformation, I envision four zones that we must navigate through: Status Quo, Disruption, Adoption, and Transformation. I’ve long believed that where IT […]

06.01.2017

Managed Services

IT Checklist for Planning an Office Move – Part 1

Whether you’re downsizing, upgrading or just shifting spaces, an office move can be brutal for IT practitioners. To help ease the burden, we’ve put together this list to help you plan your next office move. 1. Allow for ample planning time An office move, expansion, or downsize can take significant time when it comes to […]

05.31.2017

Thought Leadership

When Faced with Adversity, How Do You React?

“Of all the virtues, we can learn, no trait is more useful, more essential for survival and more likely to improve the quality of life than the ability to transform adversity into an enjoyable challenge.” Mihalyi Csikszentmihaly Last month, I talked about the power of resiliency—of being able to bend without breaking (you can check […]

05.26.2017

UC&C

When was the last time you gave a great customer experience?

No matter what sector we occupy in the technology industry we all have customers, and customer experience is a massive competitive differentiator in this era of information, accessibility and swiftly changing consumer preferences. It was under this pretext that inContact undertook a recent benchmark study on customer experience, and in this blog entry we’re going […]

05.25.2017