Always ON Podcast
Subscribe to ALWAYS ON Have you always wondered how conversational AI worked? Would you like to use it in your business but aren’t sure if it will just frustrate your customers? If so, you’ll need to check out this episode with our very own VP of Contact Center Solutions, Steve Drew. Steve answers questions: like […]
08.05.2020
Networking
Are you considering a move from MPLS to SD-WAN? Many companies have seen in making the switch, with SD-WAN services delivering a host of capabilities that are increasingly important for businesses moving through their digital transformation journeys. Whether you want to enhance application performance, reduce the time to add new sites, or give your organization […]
08.04.2020
Always ON Podcast
Subscribe to ALWAYS ON Have you always wondered how conversational AI worked? Would you like to use it in your business but aren’t sure if it will just frustrate your customers? If so, you’ll need to check out this episode with our very own VP of Contact Center Solutions, Steve Drew. Steve answers questions: like […]
08.05.2020
Networking
Are you considering a move from MPLS to SD-WAN? Many companies have seen in making the switch, with SD-WAN services delivering a host of capabilities that are increasingly important for businesses moving through their digital transformation journeys. Whether you want to enhance application performance, reduce the time to add new sites, or give your organization […]
08.04.2020
Security
The Internet of Things (IoT) is no longer just big, it’s gargantuan. It’s sprouting new arms and legs every day, and that enormous quantity of IoT devices is creating some worrying risks for businesses. With so many devices proliferating across the world, any vulnerability’s impacts have the potential to be far greater – far more […]
07.28.2020
Announcements
The Unified Communications as a service sector has evolved rapidly in recent years. UCaaS has taken the business world by storm, and there’s no sign yet of a let-up in momentum with the shift to managing remote teams. Transparency Market Research predicts the UC market will be worth $79.3 billion by 2024. It’s fair to assume […]
07.01.2020
Always ON Podcast
Subscribe to ALWAYS ON The reality of data breaches and other cyber threats continues to grow year after year and the only way we know what’s happening and how to address it is through the dedicated work of teams who do in-depth annual analysis of real-world security incidents. The team at Verizon produces the annual […]
06.30.2020
Security
Do you have an assortment of security tools protecting your data, networks, endpoints, and other assets? Most companies do. No single platform is best-of-breed at everything and a well-rounded approach to security usually involves several different technologies working together. While effective on paper, the problem with this strategy is that IT teams find themselves hopping […]
06.16.2020
UC&C
Originally published on the NICE inContact Blog. When I dial 211, an automated call message picks up and directs me to a kind voice of a contact center agent on the other line that greets me with “how can I help you today?” Like so many, I am looking for clear instructions on what to […]
05.19.2020
Always ON Podcast
Subscribe to ALWAYS ON The sudden worldwide impact of COVID-19 has forced many businesses to make the move to a digital workplace environment that they never saw coming. Organizations across the globe are scrambling to get set up online so they can continue doing business, but the security and safety of such platforms is one […]
05.14.2020