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NWN Carousel’s Experience Management Platform (EMP) unifies the people, processes, and technology required to operate, optimize, and transform your cloud & on-prem ecosystems.
EMP is comprised of two integrated components:
EMP enhances the business user experience by centralizing information into a single source of truth across integrated technologies, enabling customers to maximize investments & reduce complexity.
Learn how EMP delivers a unified view into your environment – from core to cloud!
Visibility into multi-tenant environments and services
Manage solutions through administration and self-care
Deeper, richer insights to maximize your investment returns
Communicate directly with experts via an secure always-on platform
NWN Carousel’s EMP enhances the user experience (UX) by centralizing information into a single source of truth across integrated technologies, enabling customers to maximize technology investments and reduce complexity. NWN Carousel delivers the EMP in a SaaS model via public, private, and hybrid cloud, removing the need for organizations to manage any on-premise communications infrastructure.
Embrace true mobility for a seamless transition between work styles. NWN provides core unified communications and next-gen collaboration capabilities as an integrated solution/offering that is simple to consume, use and manage for organizations of all sizes. Taking on the complexity on our customer’s behalf.
The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented, and communicated plan.
Watch a recorded episode and learn how our Experience Management Platform offers advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth.