Jeff Gardner

Chief Executive Officer


Jeff is an established veteran of the communications and networking industries. He is a visionary with a proven track record of building Carousel through innovative growth plays, consistently staying one step ahead of the technology curve. Since co-founding the company in 1992, he has transformed Carousel from cabling to the cloud – evolving the company from a thriving source of collaboration and network technologies to a holistic professional and managed services provider offering cloud-based solutions. Under Jeff’s leadership, Carousel has grown both organically and through eight strategic acquisitions, enjoying 23 consecutive years of profitable growth. Jeff’s penchant for success stems from more than a sharp eye for corporate progress. He has a distinct ability to anticipate customer needs and is fueled by a passion to help his clients become true innovators and leaders in their markets. Connecting every day with customers, Jeff is committed to providing a personal focus and ensuring that Carousel delivers a positive impact on each client’s business. He applies the same level of personal focus to the entire Carousel team. As the business grows, he takes great care to protect Carousel’s values-led culture and ensure the company continues to be one of the best places to work.


James Marsh

Chief Revenue Officer


Jim is responsible for the strategy and evolutionary growth of Carousel’s entire business – spanning across the full range of Carousel's technology and service offerings. As a dynamic leader of the Carousel executive team, he oversees the direction and execution of Carousel’s sales, engineering, business development, and marketing initiatives. With a relentless focus on customer success, Jim works closely with Carousel services to steadily increase customer loyalty and drive growth across all industries and market segments. Since Jim joined Carousel in 2001, he has overseen six acquisitions, his organization has expanded to over 350 professionals, and the company's revenue increased over 6,000%. As a result, Carousel has been honored seven times as one of Inc. 500 fastest-growing companies. Jim is committed to ensure that while Carousel grows, the organization maintains its customer-centric mission to create value by helping clients achieve their desired business outcomes. He is passionate about transforming the way customers work and run their business – helping them to connect and collaborate the way today's IT users demand and to modernize their networking infrastructure. Jim played a pivotal role in Carousel’s entry into the managed services and cloud markets. He leads the organization to truly understand customer needs and positions Carousel as a strategic advisor who helps customers evolve and grow.

Jason Cherry

Chief Financial Officer

Jason Cherry is the Chief Financial Officer for Carousel Industries bringing nearly 20 years of experience leading global, diverse, and distributed teams in manufacturing, service, and data-as-a-service industries. With centralized ownership around finance, business systems, corporate data, and reporting, Jason and his teams will further drive intelligence into Carousel’s daily business decisions. Prior to Carousel, Jason was Senior Vice President, Financial Planning and Analysis, for Nielsen where he was responsible for all planning, forecasting, and reporting for the company. Prior to Nielsen, he spent more than 15 years at General Electric Company (GE) in a series of progressively senior roles across aerospace and power generation industries driving financial and operational rigor culminating as the CFO for GE Distributed Power. Jason is also a graduate of GE’s prestigious Financial Management Program (FMP) and Corporate Audit Staff (CAS). Jason holds a Bachelor of Science in Business Administration from Northeastern University.

Jason Viera

Chief Technology Officer

Jason Viera is Chief Technology Officer for Carousel Industries. As CTO, he is responsible for spearheading and shaping the vision of Carousel’s technology strategy to help innovate and cultivate new opportunities for its more than 6,000 clients. As CTO, Jason is laser-focused on continuously strengthening Carousel’s range of services and solutions and ensuring client satisfaction through the company’s engineering talent and masterfully designed solutions. Jason is the driving force behind the launch of Carousel’s Office of the CTO whose mission is to align the company’s engineering talent with customers to advance their business outcomes. Through client engagement activities, The Office is responsible for driving unbiased strategic innovation for both Carousel and its customers. Additionally, The Office vets and adds new technology solutions to its portfolio to provide further value to customers as they continue their digital transformation journey. Before serving as CTO, Jason was previously Senior Director of Infrastructure Solutions for Carousel. In this role, he worked with customers across multiple verticals to address their challenges with end-to-end architectures to meet their business and technical requirements. Prior to Carousel, he served in several engineering and leadership positions for Cisco Systems, Amgen, and Proctor & Gamble. Jason is a Tech10 Award winner, a member of the Forbes Tech Council, and is a frequent contributor to Network World, CRN, Channel Futures, and several other leading IT and business publications. Jason has over two decades of industry experience and more than a dozen industry certifications.


Bill Thompson

Chief of Staff, EVP & GM of Video/AV


As Chief of Staff to the CEO and EVP and General Manager for Video/AV, Bill leverages his more than 20 years of experience in leading large, multinational organizations through transformation. Combining extensive technology experience, operations, and service innovation with deep financial acumen he is responsible for the execution of the overall corporate strategy. Working closely with the executive and Video/AV teams, he works to create critical alignment and focus across the variety of initiatives that drive Carousel forward to create competitive differentiation. Prior to joining Carousel in 2013, Bill led BT Conferencing’s Video Operations organization, charged with leading all facets of service delivery across the globe with a workforce distributed across three continents. Bill holds his MBA from Colorado State University.

Dan Tassone

Dan Tassone

Senior Vice President of Sales

Dan Tassone

Dan is responsible for Carousel’s U.S. sales organization and plays an integral role in building and leading the company’s growth plans. He has nearly 25 years of IT experience and holds an impressive track record of building, managing, and motivating high performing sales teams. Part of his approach includes a passion for sales coaching and enablement. At Carousel, he continues to successfully grow business across the entire IT stack at record numbers YoY and has been instrumental in enabling cloud and managed services sales as customer’s needs have quickly evolved in these areas. Dan has a keen ability to consistently hit key performance metrics including revenue growth, EBITA, and industry leading NPS scores. Prior to Carousel, Dan ran sales teams as EVP of Sales for Consultedge and VP of Sales for SPS, both focused in the IT integrator space and nationally recognized by Avaya and Cisco as top partners. Dan holds an MBA in Finance from Pace university.

Paul Pinto

Executive Vice President of Services

As Executive Vice President of Services, Paul is responsible for building and leading the services delivery arm comprised of more than 600 services and solutions delivery professionals nationwide. In this role, he is responsible for developing solutions tailored to meet the unique needs of each client including business and IT consulting, project management, managed services, cloud services, workforce agility, and staffing. In addition to responsibility for driving business transformation services and solutions, Paul is keen to deliver on Carousel’s commitment to ensuring the ultimate client experience. In keeping with this mission, his team is committed to enabling businesses to be more agile, responsive to customer needs, and competitive. Paul’s experience includes organization design and transformation, offshore sourcing, mergers and acquisitions, and operations. He has experience in running small to large global organizations and has been directly responsible for various Fortune 500 organizations ranging in upwards of 800 persons operating in 18 countries and 6 continents.

Jason Albuquerque

Chief Information Officer & Chief Security Officer

As Chief Information Officer and Chief Security Officer with more than 20 years of experience in the technology field, Jason is responsible for Carousel’s IT Operations, Enterprise Security and Compliance, and Innovation Center of Excellence. He takes pride in leading the charge in building a culture that is secure by design for the Carousel community and its clients. Jason brings the highest levels of leadership, industry knowledge, and agility that today’s industry requires to effectively respond to the rapidly changing innovation, business, threat, and risk landscape. He is the recipient of several prestigious awards in technology and leadership, like Rhode Island’s 40 under Forty Award, Rhode Island’s Tech 10 Award, and is a seven time National Public Technology Institute Solutions Award winner.  Jason is a co-host of the Business Security Weekly Podcast and  is a frequent contributor to CIO, Forbes, and several other leading IT and business publications. He currently serves on Congressman Langevin’s (D-RI) Cybersecurity Advisory Committee, Tech Collective Board of Directors, and the Rhode Island Joint Cyber Task Force.

Nancy Contillo

Chief Human Resources Officer

As CHRO, Nancy is responsible for navigating the professional and personal growth and success of Carousel’s more than 1,300 team members. She and her team drive the ongoing design of the organization’s people strategy—specifically employee engagement, talent strategy, total rewards, and development programs. Nancy has more than 30 years of HR experience, with a number of those years in the technology industry and a global fortune 500 company. A true business partner, she works closely with Carousel’s leadership team to ensure the delivery of the “Ultimate Employee Experience.” Nancy was an integral part of driving the delivery of the first Technical Apprentice Program in Rhode Island, a program that continues to bridge the skills gap in the technology area.

Gustavo Estrella

Senior Vice President of Technology

Gustavo (Gus) Estrella, an accomplished IT leader and innovator serves as Senior Vice President of Technology at Carousel. Gus brings to Carousel more than 30 years’ experience in designing, implementing and managing mission-critical technology environments of sizable scope with much of this work being accomplished for highly regarded global IT services firms. He has worn many hats – CIO, CTO and various VP roles of increasing scope and responsibility throughout his career. He also has created and operated SaaS environments that provide a scalable and predictable performance and cost profile and has a proven track record of building and managing distributed and global technology organizations that significantly improve capabilities and efficiencies while reducing operational costs. Prior to Carousel, Gus led OnProcess’ global application development and the information technology functions.

Shauna Hassett

Vice President of Marketing

Shauna leads Carousel’s dynamic marketing organization dedicated to elevating Carousel’s unique value proposition in the market. She positions Carousel competitively and purposefully with its growing customer base through pursuits across digital marketing, social media, account-based marketing, demand generation, live and virtual events, communications, public relations, creative, and brand. In its ongoing mission as a Customer Success Obsessed organization, Shauna enjoys the unique opportunity to capture customers’ stories, highlighting and sharing the tangible benefits an organization can expect in partnering with Carousel. She passionately enjoys the creative process and works to expose the heart of Carousel’s brand and culture. Prior to joining Carousel, Shauna led marketing at Presidio for the north region.


Rick Houlihan

Vice President of Cloud Practice


Rick leads the progressive cloud solution practice and represents an area of tremendous potential growth for Carousel. With over 25 years of experience in the technology industry, Rick is perfectly poised to carve out a rock solid space in this market. He is highly adept at helping to shape the cloud strategies of Carousel’s customers and evaluating the right solutions to support the unique needs of each organization. In his business development efforts, Rick engages heavily with cloud solution partners and acts as a strong champion within Carousel sales. Rick played a key part in building Carousel’s initial book of business and in bringing the first wave of Carousel cloud customers to life. He has a deep-rooted passion for elevating customer success and leads Carousel’s Executive Briefing program, designed to deliver high-touch, in-depth knowledge to Carousel’s customers. Prior to joining Carousel, Rick was Technical Director at Nicom Technologies and a partner at Focus Communications.

mark moretti

Mark Moretti

Vice President of Managed & Infrasec Solutions

mark moretti

A veteran leader with more than 20 years of industry experience in sales strategy, execution, and enablement, Mark is responsible for overseeing the growth of Carousel’s Infrastructure, Security, and Managed Solutions practice areas. In addition to pinpointing ways to strengthen the relationship with Carousel’s customers and partners, Mark also plays a critical role within the Executive Leadership team to assist the organization exceed its stated goals. Prior to assuming the role of VP of InfraSec and Managed Solutions, Mark served as SVP of Sales and Marketing for Atrion Networking Corporation. During his tenure, he oversaw the sales and marketing departments, helping Atrion grow to more than $150 million. Mark’s passion is driven from his values-based approach in which he stresses the importance of being authentic, delivering exceptional customer service, developing loyalty, and following best practice methodologies.

Scott Moody

Vice President of Business Intelligence

Scott Moody is the Vice President of Business Intelligence and a former United States Submariner. He has been with Carousel for more than 21 years, bringing countless successful IT transformational initiatives to bare and has worn many technical, operational, and leadership hats throughout his career. As a data driven individual, he finds the most satisfaction and passion in bringing transformative, actionable intelligence to Carousel to drive successful business outcomes. Scott’s efforts are keenly focused on business intelligence, data analytics and integrity, and reporting. To support these goals, he continues to bring forth tools and strategies that gain further improvements in automation, reporting accuracy and visibility, and access to actionable intelligence to drive our decision-making processes.

Stephen Drew

Vice President of Contact Center Solutions

Stephen joins Carousel from Cigna, where he most recently served as an IT Senior Director in Cigna’s Global IT Organization. In this role, he was responsible for customer contact center, adjunct applications, and customer facing solutions supporting Cigna's Global Customer Care Centers—a workforce of more than 26,000 agents in 40 global centers.  Stephen previously spent six years as a VP of Professional Services for eLoyalty Corp. leading contact center technology implementation and optimization services. Stephen holds an M.S. in Finance from the University of Notre Dame and a B.S. in MIS from the University of Maryland. He is currently pursuing his Doctorate of Business Administration with DePaul University.

James Suller

Vice President of Customer Success

James serves as the company’s Vice President of Customer Success, cementing Carousel’s commitment to ensuring success throughout every customer touchpoint. With years of experience in building world-class B2B and B2C customer-focused organizations, James leads and accelerates Carousel’s company-wide mission of being “Customer Success Obsessed”. In this role, James is responsible for enhancing the company’s Customer Success/Lifecycle Advisory Team and processes, enabling customers to derive significant value from their technology investments, and driving expanded levels of customer satisfaction. Prior to joining Carousel, James served as Global Vice President of Customer Success for LexisNexis. In this role, he developed and managed the end-to-end customer experience strategy across multiple products and segments for more than 12,000 customers with $190M in annual revenue. James holds an MBA from the University of Connecticut, as well as a Six Sigma Master Black Belt and several leadership and change management certifications.

Brian Pollard

Vice President of Sales Operations

Brian joined the company in July of 2016 as Vice President, Sales Operations. Brian leads sales operations and sales enablement with a vision focused on consistently enhancing the customer experience and driving efficiencies in Carousel’s sales motion. Brian is responsible for the Sales Operations team, including sales enablement, sales support, pricing desk, service contracts, proposal desk, and compensation design. His teams support every step of a customer’s journey with Carousel—from engagement and proposal to full support of a customer’s contract. Brian’s expertise extends to large-scale implementations of sales and marketing platforms, and he has successfully guided the deployment of operational platforms including a CRM system and CPQ tools. Prior to joining Carousel, Brian was Sr. Director Sales Operations at an IT integrator. He has 15 years of experience in sales and sales leadership roles in the IT industry and holds a B.S. in Marketing from Virginia Tech.

Charlie Beckman

VP, Engineering

Charlie is responsible for leading and growing Carousel’s engineering organization to deliver innovative and personalized technology solutions to help customers achieve success. He has more than 15 years of engineering experience spanning cloud, video, security, networking, and other leading technologies. Prior to Carousel, Charlie spent more than ten years at Cisco in a variety of engineering and leadership roles. During his time at Cisco, he assembled and grew high-performing teams across the country to work closely with customers to map strategic business initiatives to innovative technology solutions, helping to grow regional revenue by more than 27% year-over-year. Charlie holds a number of certifications, including blockchain and Big Data, and earned an MBA from Babson College and a B.S. from Tufts University.

Adam Anderson

VP of Cisco Sales

Adam brings more than 20 years of experience living and breathing a Customer Success Obsessed mindset, having helped customers leverage transformative technology solutions in past roles. At Carousel, he is responsible for ensuring collaboration among the various company sales regions to drive Cisco revenue and new growth opportunities. Adam partners with sales, engineering, and other business unit leaders to ensure cross-functional alignment, while also enhancing Carousel’s go-to-market strategy for its quickly growing Cisco business. He joins Carousel from data management solutions leader Commvault, where he served as Director of Sales. In this role, Anderson led a team of senior sales executives with strategic accounts from Delaware through New England. Prior to Commvault, he spent more than 12 years at IT Solutions provider Presidio, most recently serving as Director of Sales for New England, leading a team of senior enterprise reps collectively responsible for $100M+ annually. In 2010, Anderson ran Presidio’s New York City operation, successfully leading a team to grow revenue by 200 percent.

Brian Norton

VP of Digital Infrastructure

As VP of Digital Infrastructure Brian is responsible for leading, growing, and capturing synergies with Carousel’s Cloud and Carrier business units. He is focused on the evolution of advanced technologies, aligning with sales leaders across the organization, partnering with marketing to reach our customers and prospective audiences, and growing and fostering our partner community. Brian has 30 years of IT experience with a proven track record of building top-producing organizations and leading teams through strategy realignment, technology transformations, and mergers & acquisitions. Before joining Carousel, Brian held positions of SVP of Direct Sales for Masergy and President of East Enterprise for Windstream.