Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.

Skype for Business and Lync – Carousel is uniquely positioned to offer not only Skype for Business and Lync deployments for Instant Messaging and Presence, but is a certified Voice Partner of Microsoft which validates our experience deploying the full Enterprise Voice options for our customers. Speak with your Carousel representative today to discuss how Skype for Business and Lync can meet your enterprise’s needs for Instant Messaging, Presence, Web and Audio Conferencing, and Voice Communications.

Skype Operations Framework

Carousel’s Skype Operations Framework (SOF) Adoption 

The shift to the cloud requires rethinking how enterprises plan, deliver and operate Skype for Business. The Skype Operations Framework (SOF) provides an enhanced, multi-faceted approach to the successful deployment of Skype for Business, providing:

  • Practical guidance, recommended practices, tools and assets to enable enterprises to plan, deliver and operate a reliable and cost-effective Skype for Business Service in the cloud.
  • A common understanding of the Skype for Business online lifecycle to effectively engage and drive Skype usage and customer success.
  • Training for customers via existing Carousel tools and methods and using Skype Academy.
  • Feedback mechanisms to capture and incorporate updates from the field.

Carousel has taken steps to integrate the full value of SOF into our existing adoption of the Microsoft Solutions Framework and we are offering it to customers through our normal discovery mechanism.

Business Productivity Online Suite – The Business Productivity Online Suite includes Enterprise class products made up of Exchange Online, SharePoint Online and Live Meeting. The Business Productivity Online Suite is delivered as a subscription service hosted by Microsoft and sold with Partners. There are two versions of the service: Business Productivity Online Suite Standard primarily targets small and mid-market customers, whereas Business Productivity Online Suite Dedicated is for customers with 5,000 seats or more.

Unified Communications with Carousel Industries and Microsoft – Carousel Industries, a Microsoft Gold Communications Partner, offers an array of services surrounding the Microsoft UC-related products, specifically Exchange 2013 and Skype for Business. Carousel has worked with Microsoft since the inception of their UC offerings and has been intimately involved with the respective product houses during the alpha and beta processes for these products. We have implemented some of the most complex, unique environments found.
Microsoft license consulting – which license model works best for you – Open, Select, Enterprise? Software assurance? Subscription or perpetual use? We can help you make the right choice for your business to get the most for your license dollar. Confused about what licenses you own, or what licenses you are actually consuming? Let our licensing consultants help you identify your assets, measure license consumption, and true up the records wherever necessary.
Microsoft Small Business Server/Windows Essentials Server consulting – Did you know that Carousel is one of the largest small business service providers in the Northeast? Whether your need is basic e-mail and web browsing, or you are moving down the path of using technology as a strategic investment to grow the business, Carousel can offer advice, implementation and management of your network from the ground up.
Software Assurance Renewals – Software Assurance expiring? Let Carousel simplify the process of your SA renewal, and make sure you are taking advantage of all the benefits Software Assurance offers your company.
Enterprise Windows network architecture – Growing from a small workgroup to Windows Domain architecture? Purchased a business and have a need to integrate the networks together? Is your business expanding to multiple sites but the network doesn’t seem to grow to support it? Carousel’s Active Directory consultants can help make sense of a growing environment to ensure your system is designed and engineered to perform for you.
Exchange 2013 Services – Carousel’s Microsoft practice grew from a core of Exchange messaging engineers. Carousel is please to provide a full suite of Exchange consulting services to help you design your Exchange environment to meet the needs of your organization today and tomorrow, implement the system to those specifications, train you and your users how to work with the system, support you throughout its life, and monitor and manage it for you that suits your organization’s model. In addition, we have a tremendous history with Exchange Unified Messaging and can help you understand your options when it comes to unified messaging so you end up with the right system for your needs.
Carousel’s staff includes dozens of holders of MCSA, MCP, MCSE, and other certifications. We bring a diverse skill-set and perspectives to each project to make sure we understand the business need and craft a solution that arrives on time, under budget, and working well.

Carousel provides you an opportunity to work with a partner who can not only provide a large, highly skilled Avaya and general telephony technical force, but also convergence and applications engineers. By being able to engage all these resources into a project, we have the ability to execute projects that keep our customers at the cutting edge of technology without all the pain.

Microsoft Certifications – Gold Communications Competency

MCDST: Microsoft Desktop Support Tech
MCTS: Windows Server 2008 Applications Infrastructure
MCITP: Lync Server Administration 2010
MCITP: Windows Server Administration
MCITP: Windows Server Enterprise Administration
MCSE: Systems Engineer – Security
MCTS: Microsoft Office Communications Server
Microsoft Office 365 Certification
MCP: Lync Server 2012 Administration
MCP: Professional
MCSA: System Administration
MCSA: System Administration-Messaging
MCSA: System Administration-Security
MCSA: Server 2012
MCSE: Systems Engineer
MCSE: Solutions Expert Communications
MCTS: Tech Specialist Exchange
MCTS: Tech Specialist Lync 2010
MCTS: Windows Server 2008 Active Directory
MCTS: Windows Server 2008 Network Infrastructure
MTA: Tech Associate