A rapidly changing consumer landscape demands a solid CX strategy. And from a technology evolution perspective, customer experience (CX) and contact centers are at an inflection point.

In this session, we’ll demystify the evolution of modern day CX and explain how to leverage digital media channels, SMS, ChatBots, Artificial Intelligence, Natural Language Processing (NLP), and other technology.

Join us and learn more about:

  • Current state of contact center and customer experience (CX)
  • Intelligent BOTs, Virtual Assistants, Artificial Intelligence (AI) and Machine Learning
  • Programmable contact center and API based integrations
  • How to modernize the contact center