We are seeing a profound change in how clients deploy and support their IT investments. Cloud and “as-a-Service” models allow for agility and simplicity, but they don’t ease the increasingly complex management of ever-evolving technologies. IT teams are expected to become more strategic, enable growth and help gain a competitive edge. Yet many struggle to deliver this level of innovation while caring for the technologies they already have. Carousel IT Managed Services takes care of your day-to-day technology support needs, so you can focus on more strategic projects.

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The Carousel Difference

Our approach is unique because no two clients are the same.

Incident & Problem Management

At the first sign of any issue, our goal is to restore you to normal service quickly—and with minimal impact to your business. We follow an ITIL v3 framework to ensure success. Our 24×7 network operation centers provide stellar technical support and complex problem resolution.

System Administration

We provide the day-to-day responsibilities to maintain and optimize your current-state production environment. Activities include patching, life cycle, backup and restore, and both end-user and configuration changes.

Client Experience

Our client-first philosophy mandates that your success is our success. To help keep your end users thrilled, we take great measures to provide enhanced monitoring and robust reporting. Our engineering and service delivery managers assure that you gain peace of mind.
What We Offer

We have deep expertise across a wide variety of technologies you know and use.

Unified Communications & Collaboration

Networking

Data Center

Security

Cloud-Based Solutions

Ring CentralCisco Meraki

As our managed services provider…Carousel’s team has become a seamless extension to ours.

Paul Loveland Managing Director, Blue Cross & Blue Shield of RI
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