Your Challenge

Today’s clients want around-the-clock communication and resolution services through communication tools they use and trust—from automated phone services to modern tools like instant messaging, SMS text or online chat.

And those companies that don’t offer such platforms can take a hit to their brand reputation.

How We Can Help

Here at Carousel, we offer a suite of contact methods like instant messaging, SMS text, email and online chat, so that our clients can ensure that their customers experience a more dynamic means of service.

In turn, our clients enjoy better customer satisfaction thanks to better data analysis capabilities and a modern customer support system.

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Manatee County discusses how it shaved seconds off its 911 response time to better prepare for the safety and the welfare of the public

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Key Benefits

Enhance Client Satisfaction

Use automated surveys to measure the efficacy of your client support interactions.

Augment Staffing

By leveraging call data and analytics, you can improve productivity with better employee scheduling.

Improve Efficiency

Speech recognition software facilitates customer handling, while critical statistics—like agent phone time—provide insights into interaction cost.

Looking to optimize or upgrade a collaboration solution?

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Forty percent of organizations are using or are planning to use cloud telephony services in 2017

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