Your Challenge

With core workforces now remote, contact centers have become front and center in the way companies communicate with their clients. Once a cost burden, it’s now a revenue generator. How do you find new ways to support spikes in call volume while keeping the contact center operational and secure?

How We Can Help

When you partner with Carousel, you will benefit from expert advice to assess your current technologies, align your business outcomes to your future state, and ensure complete adoption.

Cloud Contact Center

Rapidly Migrate to the Cloud for secure, seamless calling to reduce the cost and complexity of on-prem systems.

Our experts will guide you to choose the right platform to achieve
fast deployment, scalability, and intelligence for a personalized customer experience.

Consulting

Roadmap Development
Our experts align technology with business needs. This is accomplished by remaining ahead of industry trends in use and those just being developed.

Technology Audits
Identify ways to streamline processes to decide which technologies to upgrade, replace, modify, or stop supporting.

Tools Training
Help agents close cases quickly and helpfully, while focusing on relationship building.

Data Analytics
Improve agent performance, and retention, with new reporting insights into customer interactions.

Enhancements

Modernize your contact center to create profitable customer experiences.

Features may be added to Omni-Channel or Multi-Channel platforms for customization:

  • IVR for virtual chat
  • Custom Agent Desktops
  • Chat, SMS, Social, Messaging
  • Workforce Optimization
  • Call Recording & Analytics
  • Artificial Intelligence
Video | Managed Services

Why Partner with Carousel?

Learn how Carousel’s expert 24x7x365 support can drive greater operational efficiencies through artificial intelligence while simultaneously improving the customer experience.

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Key Benefits

Enhance Client Satisfaction

Use automated surveys to measure the efficacy of your client support interactions.

Augment Staffing

By leveraging call data and analytics, you can improve productivity with better employee scheduling.

Improve Efficiency

Speech recognition software facilitates customer handling, while critical statistics—like agent phone time—provide insights into interaction cost.

Looking to optimize or upgrade a collaboration solution?

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Complementary Offerings

You may also want to check out these solutions and services

Managed Services
Cloud
Carrier Services
On Demand Learning

Successfully Implementing Digital Engagement Tools for an Omni-Channel Customer Experience

A rapidly changing consumer landscape demands a solid CX strategy.

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