Your Challenge

Today’s clients want around-the-clock communication and resolution services through communication tools they use and trust—from automated phone services to modern tools like instant messaging, SMS text or online chat.

And those companies that don’t offer such platforms can take a hit to their brand reputation.

How We Can Help

Here at Carousel, we offer a suite of contact methods like instant messaging, SMS text, email and online chat, so that our clients can ensure that their customers experience a more dynamic means of service.

In turn, our clients enjoy better customer satisfaction thanks to better data analysis capabilities and a modern customer support system.

Press Release

Carousel Achieves Cisco Contact Center Enterprise Certification

Leverage the power and flexibility of Cisco contact center solutions for advanced applications, predictive analytics and an enhanced customer experience.

Read press release

Key Benefits

Enhance Client Satisfaction

Use automated surveys to measure the efficacy of your client support interactions.

Augment Staffing

By leveraging call data and analytics, you can improve productivity with better employee scheduling.

Improve Efficiency

Speech recognition software facilitates customer handling, while critical statistics—like agent phone time—provide insights into interaction cost.

Looking to optimize or upgrade a collaboration solution?

Speak to an expert

Forty percent of organizations are using or are planning to use cloud telephony services in 2017

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