Enhance the client experience using cloud contact center
With core workforces now remote, contact centers have become front and center in the way companies communicate with their clients. Once a cost burden, it’s now a revenue generator. How do you find new ways to support spikes in call volume while keeping the contact center operational and secure?
How We Can Help
When you partner with Carousel, you will benefit from expert advice to assess your current technologies, align your business outcomes to your future state, and ensure complete adoption.
Cloud Contact Center
Rapidly Migrate to the Cloud for secure, seamless calling to reduce the cost and complexity of on-prem systems.
Our experts will guide you to choose the right platform to achieve
fast deployment, scalability, and intelligence for a personalized customer experience.
Our experts align technology with business needs. This is accomplished by remaining ahead of industry trends in use and those just being developed.
Identify ways to streamline processes to decide which technologies to upgrade, replace, modify, or stop supporting.
Help agents close cases quickly and helpfully, while focusing on relationship building.
Improve agent performance, and retention, with new reporting insights into customer interactions.
Modernize your contact center to create profitable customer experiences.
Features may be added to Omni-Channel or Multi-Channel platforms for customization:
IVR for virtual chat
Custom Agent Desktops
Chat, SMS, Social, Messaging
Call Recording & Analytics
Why Partner with Carousel?
Learn how Carousel’s expert 24x7x365 support can drive greater operational efficiencies through artificial intelligence while simultaneously improving the customer experience.