UC&C
Last month, we recognized Customer Service Week to celebrate all who work tirelessly in customer service departments, gracefully and enthusiastically managing customer experiences. There are many things leaders can do to enhance the work environment for agents, while also improving the contact center and customer experience. As we look ahead to 2018, I put together […]
11.14.2017
Events
At the end of last year, Gartner lay claim to the top 10 strategic technology trends we would see soar in terms of exploration, innovation and growth this year—from intelligent things and apps to adaptive security architecture. Three themes—intelligent, digital, and mesh—emerged as common threads and the areas reinforced one key concept: that today’s IT […]
07.25.2017
Managed Services
Click here to read Part 1 of this two-part series for the complete checklist. 7. Conduct a dry-run A few weeks before the final move, conduct a complete step-by-step run-through of the plan to test for any gaps or issues that may arise with transit, missing or backordered equipment, or vendors. Going through step-by-step of […]
06.06.2017
Managed Services
Whether you’re downsizing, upgrading or just shifting spaces, an office move can be brutal for IT practitioners. To help ease the burden, we’ve put together this list to help you plan your next office move. 1. Allow for ample planning time An office move, expansion, or downsize can take significant time when it comes to […]
05.31.2017
UC&C
Dear IT Director, you did it. You secured the budget, you worked tirelessly to install the collaboration tools and now, crickets from employees. Collaboration itself isn’t new for staff—it’s the wide array of tools that enable businesses to collaborate more effectively, both internally and externally, that can make teams sheepish about diving in head first. […]
03.30.2017
IT-as-a-Service
The coming rise of cloud services models—Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS)—in recent years has been well documented. As an example, Statista, an online market research and statistics company, recently predicted that spending on public cloud IaaS would grow from $38 billion in 2016 to $173B in 2026. Gartner, meanwhile, projects 37 percent SaaS […]
03.16.2017
Carrier Services
It’s critically important for organizations to consider connectivity and bandwidth requirements when they are planning to move applications to the cloud. But it is also a microcosm of a larger point, which is that telecom considerations should be taken into account for any solution design. Let’s take Unified Communications (UC) as an example. Oftentimes when […]
02.20.2017
Carrier Services
Two months into 2017, IT finds itself in a challenging yet invigorating time. IT leaders have never had such a wide range of solutions at their disposal, which can be a bit overwhelming but also exciting, as new technologies offer opportunities for IT to help transform the way their colleagues work and gain influence across […]
02.19.2017
UC&C
This is part two in a two-part series. To read the first part, please click here. You secured the budget, you worked tirelessly to install the collaboration tools and now, crickets from employees. Collaboration itself isn’t new for staff; instead, it’s the wide array of tools that enable businesses to collaborate more effectively, both internally […]
02.14.2017
Cloud
“We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next 10. Don’t let yourself be lulled into inaction.” – Bill Gates As an IT leader, you most likely can recall a moment—or moments—in time in which you have lost influence. Perhaps it […]
02.08.2017