Announcements

Announcement: Rebuild Texas Telethon

Carousel is pleased to be part of a community of organizations that lend their resources, time, and people to support humanitarian efforts around the globe. On Friday, September 22, our Avaya cloud-based UC platform, will be used to support a telethon hosted by TEGNA affiliate stations in Texas as part of Harvey Can’t Mess With […]

09.22.2017

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Carrier Services

UC&C Migration on the Horizon? Don’t Forget Telecom and Carrier

If your organization is in the planning stages of a unified communications & collaboration (UC&C) migration and is nearing the execution phase, now is a great time to take a brief pause to consider if you have checked all the most important items off your migration to-do list. Have you thoroughly vetted all the available […]

06.20.2017

Carrier Services

What’s Next? Leaders Cite Top IT Priorities for 2H 2017

Today’s IT leaders are tasked with everything from daily run tasks like patching to more strategic business initiatives like migrating data to the cloud. But how successful do they feel they are in propelling their organizations toward transformation? Carousel surveyed more than 300 New England-based IT leaders across several verticals to find out the top […]

06.08.2017

UC&C

When was the last time you gave a great customer experience?

No matter what sector we occupy in the technology industry we all have customers, and customer experience is a massive competitive differentiator in this era of information, accessibility and swiftly changing consumer preferences. It was under this pretext that inContact undertook a recent benchmark study on customer experience, and in this blog entry we’re going […]

05.25.2017

Photo of a smiling businessman texting on his mobile phone at train station

Partner

Enabling the Modern Workforce

Common problems of today’s workforce and IT teams allude to dreams of having all communications on a single platform while meeting budget and avoiding the logistical nightmare of tracking who is using what for which purpose. Unbreaking News: The Workplace has Changed One factor influencing the rise of a new communications paradigm: five generations will […]

05.11.2017

Businesswoman and businessman having video conference with colleague.

UC&C

5 Things to Read to Amp Up Your UC&C Strategy

The IT industry is buzzing with phrases like “collaboration” and “Cisco Spark.” While innovation is brimming in the collaboration space, if you’re an IT leader looking to implement or advance your UC&C strategy, it can be difficult to see through common UC&C challenges like: An increasingly remote and mobile workforce, Pressure to offer around-the-clock connectivity […]

05.09.2017

Group of people meeting with technology.

Power of 3

Power of 3: Moving to a UCaaS Model

Power of 3 is a quick snapshot of tech knowledge delivered in three bullets that can be read in three minutes or less. Gartner predicts the UC market will grow to $42.4 billion by 2019, showing the plethora of options when it comes to platforms and the networks that support them. The cloud has made […]

04.20.2017

Closeup of group of business people having video conference meeting with their colleagues over the internet. They are all sitting around conference table and looking at computer screen showing their colleagues talking and pointing at a chart. Sunlight is flaring from the left side.

UC&C

3 Steps to Increase the Adoption of UC Products

Dear IT Director, you did it. You secured the budget, you worked tirelessly to install the collaboration tools and now, crickets from employees. Collaboration itself isn’t new for staff—it’s the wide array of tools that enable businesses to collaborate more effectively, both internally and externally, that can make teams sheepish about diving in head first. […]

03.30.2017

Shot of a diverse team of colleagues having a video conference in a modern office

UC&C

Prioritize Teamwork to Deliver Results

We’re in the business of creating tools and technology for collaboration. Everything we do is focused on making it easier for teams to work together and “get stuff done.” But putting the best tools in place isn’t going to create teamwork from thin air. If your organizational culture doesn’t actually reward people for working together, […]

03.16.2017

Video Call Chatting on Facetime

UC&C

Simple Ways to Increase Adoption of UC Tools – Part 2

This is part two in a two-part series. To read the first part, please click here. You secured the budget, you worked tirelessly to install the collaboration tools and now, crickets from employees. Collaboration itself isn’t new for staff; instead, it’s the wide array of tools that enable businesses to collaborate more effectively, both internally […]

02.14.2017