Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.

UC&C

What Does a Contact Center Emergency Response Plan Look Like During a Pandemic?

Originally published on the NICE inContact Blog. When I dial 211, an automated call message picks up and directs me to a kind voice of a contact center agent on the other line that greets me with “how can I help you today?” Like so many, I am looking for clear instructions on what to […]

05.19.2020

Cloud

6 Reasons Why a Managed Cloud Hosting Service is Right For You

There are many options available when it comes to tapping into the power of the cloud. But handling cloud technology yourself can be expensive and time consuming. A partnership with a managed cloud hosting services provider addresses these challenges and delivers benefits that are difficult to achieve on your own. Whether you’re finding your use […]

04.15.2020

Cloud

What to Look for in a Private Cloud Solution Provider

The technology market includes a number of private cloud solution providers with different capabilities and ranges of expertise. With so many potential partners to choose from, how can you find the right vendor to meet your organization’s private cloud needs? We’ve put together some key points to consider as you evaluate your options. Conduct a […]

04.14.2020

UC&C

How business leaders can help their teams make work-from-home a success

The coronavirus outbreak has changed the way many companies operate, with large segments of employees now working from home (WFH) and teams still figuring out how to adjust to the new normal. While it may seem a difficult and disruptive transition, remote work has long been a staple in a number of industries, from healthcare […]

03.27.2020

Events

Avaya ENGAGE 2020 showcases where technology is headed

This year’s Avaya ENGAGE event in Phoenix was full of innovative goodness. Attendees were treated to an entertaining—and occasionally poignant—presentation from Magic Johnson. Not Impossible’s CEO Mick Ebeling showed us some of the promising ways technology is improving life at a very human level. We were energized by demonstrations and discussions around customer experience, AI, […]

02.20.2020

Thought Leadership

Have your cake and pie and eat it too: Why a new technology needn’t be an all or nothing approach.

Enterprises today have an abundance of technologies at their fingertips. Platform proliferation gives companies access to more features and functionalities than ever before, but it’s also changing how some organizations deploy new technologies—and not always for the better. Because the barrier to entry is shrinking, businesses increasingly put more emphasis on acquiring solutions and not […]

11.26.2019

Thought Leadership

Fact or Fiction? Effective Meetings with One Touch

Conventional wisdom says that people need technology. They need it to communicate, to be productive, and to be efficient. But in truth, the relationship goes both ways and technology needs people. A technology may be great at its core, but if people don’t use it then it will wither. Its full value will never be […]

11.14.2019

UC&C

Conferencing a Top IT Priority Going into 2020, Technologists Say

In today’s increasingly global workplace, enterprises of all sizes and across all industries are placing significant focus on helping end users work more efficiently, increasing their productivity, and of course, making it easier and more seamless to work effectively across teams—wherever those teams are located. So it’s no surprise that integrating and updating conference room […]

10.31.2019

Partner

It’s time to modernize your business communications

Long the backbone of nearly every enterprise’s communication infrastructure, the traditional phone system just isn’t keeping up like it used to. The marketplace is changing, and companies need greater flexibility to respond—something on-premises, hardware-based solutions are challenged to do. Because the new paradigm represents such a significant change for businesses, we created an eBook  that […]

10.17.2019

UC&C

Training Considerations When Adding New Technology

One of the biggest technology challenges companies face when implementing and deploying new tools is adoption. Ensure employees are properly trained and are consistently reinforced to use the technology so your company can truly maximize the results of its new collaboration tool. Tony McQueen, Senior Director of Collaboration, weighs in on a TechDecisions article about […]

10.07.2019