Cloud

Your Boss Wants to Move Your Phone System to the Cloud—Now What?

The 2018 cloud market is expected to see a significant shift, with larger enterprises moving their unified communications (UC) and contact center (CC) services to various cloud models.  Your manager may have latched onto this growing trend and asked you to set the ball in motion. Before jumping in with both feet, it’s important to […]

04.12.2018

Group of people meeting with technology.

Power of 3

Power of 3: Moving to a UCaaS Model

Power of 3 is a quick snapshot of tech knowledge delivered in three bullets that can be read in three minutes or less. Gartner predicts the UC market will grow to $42.4 billion by 2019, showing the plethora of options when it comes to platforms and the networks that support them. The cloud has made […]

04.05.2018

UC&C

3 Key Elements to Mitigating UC&C Platform Migration Issues

As their business needs mature, many companies are forced to take a close look at their current communications systems. Most come to a common conclusion: Their existing platforms cannot support the demands of an increasingly remote workforce along with increased pressure to provide seamless connectivity anywhere, anytime. Their unified communications and collaboration (UC&C) systems may […]

03.20.2018

UC&C

Contact Centers: Reaping the Benefits of New Communication Methods

If we could summarize today’s landscape of contact center communications in six words or less, it would be more devices, more channels, more collaboration. We naturally know that we need to meet customers on the channel of their choice at the time of their choosing, but it goes beyond that – the conversations have to […]

03.01.2018

UC&C

Are You Ready to Migrate to UC? Five Questions You Should Ask

Unified communications (UC) is revolutionizing the way organizations collaborate. That is, when it’s done right. Because of the increased productivity and efficiency it brings to enterprises, the UC market is expanding rapidly; a recent report from Allied Market Research predicts the market will reach $74.2 billion by 2023, growing at a CAGR of 12.6% from […]

02.15.2018

Client Spotlight

Taking it to the Cloud: Moving an Aging Phone System

Mark Barham, Director of Information Technology, City of Williamsburg was faced with an aging phone system—one that was nearly three decades old. The current phone system worked, but the City was unable to find reliable replacement parts when they needed them and the systems lacked modern features and functionality to best serve the City. After […]

02.13.2018

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Carrier Services

UC&C Migration on the Horizon? Don’t Forget Telecom and Carrier

If your organization is in the planning stages of a unified communications & collaboration (UC&C) migration and is nearing the execution phase, now is a great time to take a brief pause to consider if you have checked all the most important items off your migration to-do list. Have you thoroughly vetted all the available […]

02.06.2018

Buildings in the city of London

Cloud

The Value of the Connected Cloud

Heading to Avaya ENGAGE end of this month? Join Ed Wadbrook on Tuesday, January 30 and learn more about driving digital transformation in public clouds. Click here to see full session details. The digital transformation isn’t coming—it’s already here. As enterprises work to make the most of this evolution, their priorities are often centered on […]

01.16.2018

Partner

Resilience Begins with Flexibility

With the pace of disruption and change going on in today’s digital marketplace—from the continued growth of cloud to the increasingly strategic importance of IT and the risks posed by security breaches—companies must be resilient if they want to stay competitive. The way to maintain resilience as collaboration needs evolve is by relying on technology […]

01.04.2018

Carrier Services

4 Tech Predictions for 2018

With 2018 just around the corner, Carousel experts have been ruminating about what’s in store for 2018. Here are what some of our top minds said about what IT leaders should expect in the next 12 months. Darryl Senese, VP, Carrier Services SD-WAN. It’s really a game changer, allowing IT leaders to do different things […]

12.19.2017