Sometimes it’s hard to imagine just how people collaborated, communicated, or even did their jobs thirty, twenty, or even just ten years ago without some of the technology we have today! Comparing workplaces and educational institutions today to the way they were back then, it’s clear that things have changed quite a bit. Letters sent by mail have been replaced by emails, whiteboards have been replaced by collaboration displays, and the list goes on…
Customer service has become a major differentiator for enterprises. Today’s workforce is rarely in one place. Your team of knowledge workers can always use more information before jumping onto the next call.
When Ethernet was first developed in 1973 in Xerox labs, Engineers Robert Metcalf and David Boggs wanted to develop a technology that provided easy-to-use, ubiquitous connectivity, mostly for use between computers and peripherals such as printers. They achieved their main goal, which was to eliminate any set-up or provisioning. It was an early example of what we now call plug-and-play, and offered what was then the staggering speed of 2.94Mbps.
Technology transformation, more often than not, positively impacts customer experience, yet organizations grapple with ongoing security concerns caused by these advancements. In highly regulated industries like financial services, firms must implement the right solutions and best practices. Learn seven ways to stay secure and compliant without interfering with your customers’ experience.
If your organization employs a call center, you know firsthand how important it is to perfect the customer experience. If an emergency occurs while your agent is on the line with a customer, are you prepared?
PSAP Link is an easy-to-use E911 service that allows telematics and relay call center agents to automatically transfer member emergency calls and real-time 911 location information to the appropriate Public Safety Answering Point (PSAP) in a crisis situation.
Collaboration technologies are constantly evolving and changing the way people communicate. Enterprises are embracing the digital revolution and adopting more elaborate and efficient team collaboration systems. Now, more than ever, it is imperative to have a system in place to ensure the health of communication ecosystems, exceed customer expectations and empower productivity.
Customer expectations continue to rise as digital solutions change the way that they interact with businesses. Success comes from optimizing contact center interactions and cultivating high-quality customer engagement across all touchpoints. The objectives are clear- enhance the customer experience and maximize the value of remote agents. The goal – increase sales effectiveness. In order to meet these objectives, you’ll need a powerful infrastructure that ensures a smooth workflow, optimizes productivity and delivers a premium customer experience. Check out the following contact center solution options for deploying a full end-to end remote agent solution.
As more teaching is being done online and more research is being conducted within and between universities, new collaboration platforms are becoming more valuable than ever.
Communications service providers are now bundling networking services and collaboration applications (voice, video, and messaging) to make real-time communicating easier, more powerful, and less expensive. These systems replace legacy “telephone” services with mobile and desktop collaboration platforms and bring students, teachers, academics, and administrators together for the ultimate end result: learning and innovation.