New year. New goals. New CX. 40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. But how do they know where to start? To gain a better understanding, we must take a look at the past.
“Digital disruption will displace nearly 40% incumbents by industry over the next five years. Digital companies are 26% more profitable and achieve 12% higher market valuation than their competitors. Are you ready for Digital Transformation?
With the massive proliferation of Internet of Things (IoT), visibility into what is on your network and the ability to apply a broad range of policy-based access controls are critical to your cybersecurity strategy. Learn how a healthcare organization leveraged security solutions to reduce the threat of cyber attacks.
After more than a decade of Microsoft “replacing and re-branding” its communications solutions, from LCS and OCS through to Lync and Skype for Business; we are now looking to a future with Microsoft Teams. This latest announcement may have sent a thorough shock wave throughout the industry but in most cases it will not have phased the enterprise, since it is well used to deploying Microsoft solutions within an ever-changing landscape. Any enterprise currently moving to Skype for Business will now be busy planning for Microsoft Teams and looking to dig into the details in the recently announced roadmap.
Want to learn more? View our webcast on-demand, The Impact of Microsoft Teams on your business.