“As real-time communications services move to the cloud, one of the biggest impacts and potential for growth revenue is coming at the intersection of software innovation and changing consumer behaviors.
After a great run for the last few decades on improving contact center enablement software, reducing the time it takes to respond to questions and reducing the traditional costs associated with toll-free support, service providers are having to re-think everything.”
Faced with growing demand for bandwidth, competition from upstarts, and aging infrastructure, many network operators could use some good news. Business Ethernet technology might just be the answer to help them regain a competitive advantage.
Advances in mobile communications benefits employees to boost engagement, productivity and agility in the workplace. Allow workers to carry just one device to handle both their personal and business communications through a secure mobile client.
Granted bond monies to support construction and technology infrastructure upgrades, the Chico SD allocated a portion of the funds for technology enhancement at the elementary school level. Another portion was earmarked to support the integration of sixth graders into the district’s three junior highs (about to transform into middle schools) with the build out of seven new science classrooms and technology updates in 11 existing science rooms. The district’s IT group was tasked with recommending technology that would deliver maximum educational benefit for students.
Nearly every major enterprise communications vendor touts digital transformation as a benefit. These claims are reasonable. Unified communications and customer engagement solutions enable a variety of digital processes. The problem is that the very same tools that fuel digital transformation are often subject to manual administrative processes. In this white paper, Starfish explores how automation drives digital transformation.
In today’s fast-paced, mobile world, consumers want the ability to communicate with companies through text messaging along with phone calls. There are many ways to integrate text messaging into businesses’ marketing and communication efforts. Here are some ways you can use text messaging to communicate quickly and effectively with your customers.