Healthcare

How Digital Technologies Will Transform the Patient Experience

By 2020, healthcare spending around the globe is expected to reach $8.7 trillion1, and as part of this spend, healthcare providers are looking to digitally transform by innovating legacy processes and driving better patient experiences. With recent advances in customer-relationship management (CRM), and electronic health record (EHR) technology, providers have an opportunity to significantly update […]

05.16.2019

Healthcare IT solutions

Healthcare

Topping the Charts: Carousel Once Again Takes Home Healthcare Informatics 100 Award

As healthcare organizations strive to remain competitive in an ever-evolving environment—most notably by redefining the patient experience—the speed, agility and effectiveness through which they must deliver high quality care has become critically important. Without question, IT has become the strategic weapon to not only improve the quality of healthcare delivery, but to increase patient safety, […]

06.05.2018

Client Spotlight

Surviving the IT Talent Deficit: Build a Bridge to Success

It’s long been documented that attracting, retaining, and nourishing IT talent is the biggest barrier to a CIO’s success. In fact, according to Gartner’s 2017 CIO report, CIOs across the board identify lack of skills and other human resources as their No. 1 barrier to success. The IT talent deficit is among the most pressing […]

05.22.2018

Male online cardiologist at work

Healthcare

Are You Underestimating the Healthcare Patient Experience? – Part 2

A few weeks ago, I brought up the notion of the ultimate patient experience in the healthcare sector—the idea that today’s hospitals and clinics have to view themselves through a hospitality lens, keeping in mind that patients have a choice when it comes to where they receive service. As a result, you are seeing institutions […]

05.02.2018

Healthcare

Are You Underestimating the Healthcare Patient Experience? – Part 1

I remember a few years ago first hearing that hospitals and clinics were investing in bringing on board Chief Experience Officers (CXO) to focus solely on the patient experience. It was an incredible validator that the days of patients solely choosing providers for strong medical prowess were gone. Instead, today’s patients are searching for reputable […]

04.11.2018