At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.
Director, Content & Communications | Carousel
The IT industry is buzzing with phrases like “collaboration” and “Cisco Spark.” While innovation is brimming in the collaboration space, if you’re an IT leader looking to implement or advance your UC&C strategy, it can be difficult to see through common UC&C challenges like:
An increasingly remote and mobile workforce,
Pressure to offer around-the-clock connectivity to important resources; and
Communication systems from different vendors with various technology requirements.
In this roundup post, we share resources to help you begin or enhance your UC&C journey, all while achieving significant progress in meeting your collaboration goals (not to mention, maybe receiving a pat on the back for doing so).
Looking to migrate or integrate new solutions with your UC&C platform? We can help.
How to Mitigate UC&C Platform Migration Challenges: Exploring a platform migration, but unsure of the right one to migrate to, how to integrate into your existing infrastructure, or how to manage vendors? This white paper explores how to identify all the elements that go into a successful UC&C platform migration.
Power of 3: Moving to a UCaaS Model: The cloud has provided added benefits to deploying a UC platform, but also one that comes with greater complexity when it comes to networking and security, among other factors. In this blog post, Ed Wadbrook, our VP of Cloud, outlines three considerations when moving toward UCaaS.
3 Steps to Increase the Adoption of UC Products: Change can be hard, but embracing it can often mean even bigger gains than you initially realized. Kevin McCarron, Carousel’s VP of Unified Communications & Collaboration, details three ways to get your organization on-board and realize the serious benefits of collaboration tools.
Prioritize Teamwork to Deliver Results: In this post from Kim Austin, Cisco’s Collaboration Solutions Marketing Manager, readers will learn that successful collaboration is more than the tools you use; it’s about rewarding people for working together.
Simple Ways to Increase Adoption of UC Tools – Part 1 & Part 2: UC&C solutions have been top-of-mind for IT and business leaders for years as a means to increase productivity. For those that have implemented the technology, adoption can be tricky. In this two-part series, we highlight top ways to get employees on the path to efficiency.
There are so many resources to help you discover, plan, deploy and manage your UC&C strategy. Sometimes it’s best to get a live expert on the line to understand your challenges and opportunities and outline ways to get to your desired future state. Sign-up today for a complimentary expert consultation to plot your UC&C strategy. Just click here or the below button.
The global COVID-19 pandemic fundamentally altered the way many of us around the world work, learn, and communicate with each other. Pre-pandemic, working from home was considered by many to be a perk, not the norm. Then widespread stay-at-home orders forced offices, schools, restaurants, malls, and gathering places to close their doors, accelerating the adoption […]
| Director of Sales, UC Enterprise | Crestron Electronics
With the pandemic disrupting workforces and office spaces across the globe, enterprises everywhere are rethinking their approach to how — and where — people work. While many organizations report their employees’ productivity levels have been the same or higher while working remotely, it’s doubtful all companies will follow the example of Twitter and keep their […]
| Executive Vice President Strategy & Marketing | Poly
For the majority of the year 2020, organizations have lost their ability to deliver in-person service to their customers. Meanwhile, customers endured increasingly complex scenarios requiring a high level of customer service. In case it was ever in question, this has been the year that call centers proved to be critical for doing business. Since […]
Originally published on the NICE inContact Blog. When I dial 211, an automated call message picks up and directs me to a kind voice of a contact center agent on the other line that greets me with “how can I help you today?” Like so many, I am looking for clear instructions on what to […]